Job Overview

• Delivering the exceptional, every day

   

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our

  customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your

  customers and people, adding value every day.

  • Our culture – our core values and how we behave:

  o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it

  together, if we can help a customer or colleague in any way, we will. We are one Mitie.

  o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are

  the face of company. We treat others as we would like to be treated. We are proud to work for

  Mitie.

  o We go the extra mile: whether it's keeping things running smoothly in a safe environment,

  looking for new ways to do things better or fixing problems, going the extra mile for our

  colleagues and customers and keeping our promises is in our DNA.

  o Our diversity makes us stronger: we are very proud of our rich and diverse culture and

  backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated

  as an equal.

  o Our customers' business is our business: we are a partner, trusted for our expertise and for

  putting our customers at the heart of everything we do.

   

   

   

  Role objectives and responsibilities

   

  The purpose of this role is to support the Compliance Manager to deliver their duties to provide operational

  management across the diverse Midlands portfolio of properties on the Department for Transport (DfT) facilities

  management contract. The workplace manager is responsible for managing all mobile engineering resource to affected

  properties within the defined geographical area ensuring compliance with service delivery obligations and supporting

  the Compliance Manager in management of the P&L, SLA's and KPI performance measurement.

   

  Candidates will be required to meet security checks (BPSS & NPPV Level 2) to work on the client premises.

   

   

  Main duties

   

  Key Responsibilities

   

  · Support the Compliance Manager in managing the service delivery throughout their geographical area in line

  with contract obligations and service standards.

  · Manage the mobile engineering team and ensure appropriate levels of resources are deployed with succession

  and development plans in place.

  · Be first point of contact for the engineering team assisting queries and offering support.

  · Ensure all activities are carried out in accordance with all statutory requirements and corporate policies

  including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and

  Employment Legislation.

  · Carry out site audits to ensure logbooks and work is compliant & recorded accurately.

  · Liaise with the Central Teams re outstanding works.

  · Have specific knowledge in both Mechanical and Electrical building services which are considered

  normal for a building office location.

  · Have acquired elements of other skills which will enable them to work flexibly across trades and also

  support handyman type activities.

  · Will operate as part of an effective Professional Maintenance team. The post holder will be driven,

  have enthusiasm, be self-motivated and be expected to work on their own initiative.

  · Proactive during peak workloads- Backfill and cover AL.

  · Help maintain accurate maintenance records and plant history.

  · TBTs and team meetings.

   

   

   

  Person Specification Essential · Substantial and proven experience in multi-site services hard service delivery. · BS 7671-18th edition. · City & Guilds, NVQ qualifications Mechanical/Electrical. · Previous experience with M&E background. · Be confident at work and understand the requirements of working safely within a team environment · Experience managing remote engineering teams · Awareness of best practice commercial and financial principles and P&L management · Understanding of business critical / technical environments. · IT literate in CAFM Information Management Systems · Experience in successfully working in a pressured and stressful environment. · Good working knowledge of H&S related to TFM services. · Relevant industry experience in an operational management: 3 years+ · Full UK Driving licence and ability to travel Desirable · Electrical Testing and Inspection C&G 2391 · Approved persons. Electrical /Mechanical.

  Personal Qualities & Behaviours · Proven ability to lead, direct and motivate teams effectively. · A team player but able to work under own initiative and able to escalate matters out of own limitations. · Ability to organise and prioritise workload for multiple resources and functional areas. · Strong communications skills, both written and verbal · A strong customer centric approach · Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships. · Good communicator at all levels and can present their case competently ensuing all understand what is being delivered. · Demonstrate ability to manage multiple issues and short-term projects concurrently. · IT literacy - Microsoft Office, Excel and PowerPoint proficiency required. · Ability to make decisions based on key evidence and information, encourage the team to adapt new practices and lead by example

   

   

  Note

  This job description is intended to give the post holder an appreciation of the role envisaged for this position and

  the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the

  period of employment. The job description may be varied from time to time by the company to reflect changes in the post holder's role and/or the needs of the business.