Technical Services

Maintenance is the heartbeat of what we do, it’s the daily management of engineering services for our customers. This can be by attending scheduled jobs on a regular basis that will ensure our customer’s buildings meet rules and regulations, we call this planned maintenance or by attending jobs that have recently happened and been logged with our service desk team – we call these reactive works, and they can range from fixing emergency lighting all the way up to full power outages at large manufacturing sites or hospitals!

We Serve. We build. We Protect. We deliver the exceptional, every day.

Our Energy business

Our Energy business focuses on supporting our customers to change the way they work to reduce their negative impact on the environment. We have some real cutting-edge ideas and technology through our Plan Zero programme, which I am sure you will hear lots more about over the coming weeks and months! Lots of companies are talking about our climate emergency, but we are acting- now!


Our Projects business

Thirdly, we have our Projects business, which delivers large scale projects for our customers. Some examples of the team’s work include refurbishing all of the lights at Tottenham Hotspur’s stadium, and the team have been heavily involved in supporting the NHS to modify areas of hospitals to best support in the fight against Coronavirus.


Our Connected workspace team

Finally, our Connected Workspace team that develop all of our state-of-the-art technology. We have a Service Operations Centre in Manchester that remotely monitors and connects to our customers sites, so much of the time we spot any arising issues and fix them before they cause any problems for our customers. The team have also developed award winning solutions including our data visualisation tool Mozaic and our brilliant workplace app Aria which will make it a lot easier for our customers to log jobs and speak with all of our engineers.



What We Do

Mitie Waste and Environmental Services delivers commercial and industrial waste services to clients throughout the UK. We outsource physical collections, instead focusing on core solution and carbon savings through waste service improvement and exceptional customer service.

Our core service areas include:

  • Total waste management;
  • On-site portering and pre-processing of waste;
  • Waste auditing and consultancy;
  • Re-use and re-engineering of surplus office equipment and furniture;
  • Chemical, hazardous, and liquid waste solutions.
  • Decarbonisation and Circular Economy solutions.

Working closely in collaboration with our supply chain, we provide the best possible sustainable waste services to our customers while placing social value at the heart of everything we do.


A Small Team With Big Ambitions

Operating as a team of 250 individuals, we deliver waste services to over 1,200 clients; amounting to over 400,000 tonnes of materials managed every year. Our colleagues include qualified chemists, chartered waste managers and clinical waste specialists based across the UK on client sites and at our “home” office in Keynsham.

Our approach to success includes:

  • Delivering “The Science of Service” by using meaningful data to drive measurable improvement.
  • Eliminating waste at the source wherever possible: with no facilities to feed, we are able to address the root causes of waste, rather than simply managing the symptoms of poor resource management.
  • Sharing our passion for waste, from implementing site-level improvements to exploring new innovations that can benefit hundreds of our customers.

Real Career Progression in Waste

We are proud of the real opportunities for career progression that exist within Mitie Waste. Pathways for staff beginning at entry level on our customer helpdesk have recently included:

  • Team Leadership
  • Key Account Management
  • Finance and Data Analytics

Within Mitie Waste, learning and professional development is available to everyone, including gaining professional certifications. Recent qualifications obtained by our colleagues include:

  • Dangerous Goods Safety Advisor (DGSA),
  • IOSH Managing Safely,
  • CMI Level 5 Apprenticeship (Operations & Departmental Manager),
  • CIWM (WAMITAB) Certificates of Technical Competence,
  • IEMA Certificate in Environmental Management.

We believe that every single one of our colleagues has the potential to do great things in their career, and if they are willing to put in the hard work to get there, we are willing to provide the tools to help them succeed.