Job Overview

Act as a representative of Mitie carrying out work as detailed by the Operations Manager

Conduct yourself in a professional manner in support of our customers and work colleagues

Operational responsibility to deliver a first class service and meeting the required profit margins upon the contracted and reactive works, from the customers

To ensure all works are delivered on time and to the agreed specification

Delegate work to Shift and day engineering teams, in conjunction with the Service Desk Administration Team and Senior Managers

Training the shift teams as required including delivering Tool box talks and team briefs

Checking paperwork and service standards completed by shift teams

Carry out allocated service work within agreed time schedules, adhering to the Mitie Maintenance Quality Management System and quality policy, and to the relevant industry guidelines and customer specifications

Complete reports and paperwork as instructed by the Operations Manager 

Take responsibility for your own training needs and bring them to the attention of the Operations Manager 

Ensure compliance with Health & Safety legislation, specific company requirements approved by the Health & Safety Executive and the latest regulations and codes of good practice

Main Duties

Ensure the company Health and Safety policy is adhered to

Ensure compliance with the MITIE Maintenance Quality Management System as it applies to this position

Assist the Operations Manager in ensuring that all Statutory and Legislative requirements are achieved/adhered to for the site

Ensure clients operational procedures are adhered to at all times

Obtain appropriate authorisation for access into restricted areas from the client's representative as and when required 

Ensure compliance with MITIE and Client confidentiality policies

Carry out planned preventative maintenance on engineering services as required 

Procure materials and equipment to carry out works 

To organise and supervise sub-contractor as and when required 

Ensure worksheets are completed for works undertaken and obtain authorisation from the Clients representative 

Advise Client of minor additional works, compile estimates and submit through Service Desk/ Operations Manager 

Be available to carry out necessary works outside normal hours with additional remuneration

What we are looking for

Air Conditioning Qualification ideally Level 3 and Fgas (in date)

Ideally served a recognised trade training scheme

Ability to undertake all facets of maintenance and installation requirements as required within the scope of the contract

IOSH Managing safely (can be booked post employment)

Customer care/relationship building skills

Able to work as a member of a team

Able to work without direct supervision

Able to conduct surveys throughout client sites

Able to deal directly with customers in a professional manner and represent the company

Experience of leading an engineering team preferable

IT proficient in excel and ability to navigate CAFM systems