Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Join us and help deliver the exceptional, every day.
To supervise service delivery, and team/individual performance within a Hard Services department acting as a first point of contact for client and employees. To assist the Account Director in supervising and delivering a range of planned, reactive and project works. To work collaboratively with the client, engineering and support teams to meet all contract requirements, KPI's and deliver exceptional customer service.
Take a proactive approach to customer care, resolving day to day issues and escalating where required. Maximise utilisation of CAFM system to manage service delivery, record retention and reliability of management report data. Provide line management to a team of engineers including coaching, mentoring and developing team members to reach their full potential. Effectively and efficiently manage resources ensuring teams have the materials, equipment, capability and capacity to deliver. Take a proactive approach to driving continual improvement through innovation to improve quality, efficiency and process . To report all incidents, accidents and near misses including non compliant or unsafe conditions at the earliest opportunity. Complete regular task audits to provide safety and quality assurance.
Carry out investigations and provide findings as required. Ensure adequate pre job briefs, supervision arrangements, workface inspections, quality assurance and LFE is completed throughout team operations. To ensure all subcontractors engaged to deliver services are managed in accordance with Mitie and client procedures. To ensure that teams have the capability and training to deliver a first class service on time and to the agreed specification. To proactively engage with the team to brief, consult and obtain feedback, addressing concerns and resolving issues. Ensure the team are suitably trained and competent including any SQEP assessment are in place and any gaps in learning are resolved. To assist management with all reasonable requests and undertake additional duties in line with capabilities.
What we are looking for is C&G 236 Part 1 & 2, BS7671 Electrical Regulations 18th edition, C&G 2391 Electrical inspection and Testing (desired). Ideally served a recognised trade training scheme and previous experience of a similar role. Ability to undertake all facets of maintenance and installation requirements as required within the scope of the contract
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
