Job Overview

• Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation.
• You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business.  This includes a Remote Monitoring Centre.
• You will have stakeholder management responsibility of operational Managing Directors and their senior team. 
• You will deliver strong leadership and partnership with internal and external stakeholders to ensure that we have best in class capabilities, skills and operations for all our customers/clients.

Main Duties

• You will be a visible leader spending the majority of your time in the TSOC.
• You will spend time with the Heads of Function to review their development plans and ensure that we have succession plans that promote the growth of our people.
• Using your experience, you will create new stakeholder mapping that aligns to the changing needs of the TSOC customers.
• Being familiar with technology advancements you will be able to lead a programme of trial areas to create more efficient ways of working.
• Using your experience you will create a customer experience journey that maximises the teams we have and identifying what we need to provide service excellence.
• You will define what service excellence is and promote this across the Technical Services business.

What we are looking for

• You will have lead a large team of 200+ previously.  
• You will understand and managed an operating centre across various aspects of service delivery.
• You will have great experience of prioritising change in a customer focused business..
• You will be great at presenting and engaging in the way you deliver.  
• You will have experience of realising and tracking business benefits.
• You will have experience in mapping operational Interdependencies and tracking the impacts of change.
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