About Mitie:

Mitie is a leading facilities management company, committed to delivering exceptional solutions and services to our clients.  We are dedicated to upholding excellence in safety, quality, and sustainability across all sectors, with a particular focus on Critical National Infrastructure (CNI).

Overview of the Role:

The Technical Manager (Critical Systems) will lead and oversee the technical delivery assurance for the NESO (National Energy System Operator) contract, ensuring all contractual obligations and deliverables are met to the highest standards.  The role requires a deep understanding of high and low voltage electrical systems, mechanical systems, critical infrastructure management, Safe Systems of Work and compliance with safety and engineering standards.  As a professionally registered Engineer and Authorised Person, the successful candidate will play a pivotal role in driving operational excellence, technical compliance, and innovation across the NESO contract.

Key Responsibilities:

1. Technical Assurance and Compliance:

• Ensure all contractual deliverables related to the NESO contract are achieved to the highest technical standards.

• Provide assurance upon the maintenance and operational performance of M&E systems within critical environments.

• Conduct regular audits and reviews to ensure compliance with statutory, regulatory, and industry standards.

2. Engineering Leadership:

• Act as the technical authority and subject matter expert for all day-to-day MEP systems.

• Support the design, commissioning, and operational activities of critical infrastructure, including projects.

• Provide strategic oversight and guidance to the team to ensure continuous improvement in engineering practices.

3. Risk Management and Safety:

• Identify and mitigate risks related to MEP infrastructure and system failures.

• Ensure robust health, safety, and environmental compliance in all engineering activities.

• Lead incident investigations and root cause analysis where technical failures occur.

4. Stakeholder Engagement:

• Work closely with the NESO client, providing technical reports, updates, and assurance of service delivery.

• Liaise with regulatory bodies and third-party contractors to ensure alignment with standards and requirements.

5. Team Development and Support:

• Mentor and develop the technical engineering team, ensuring the highest level of competence.

• Support training programs for all authorised personnel, such as HV, LV, Confines Spaces, Mechanical, Petroleum etc..

6. Innovation and Continuous Improvement:

• Identify opportunities to enhance operational efficiency and sustainability in line with client objectives.

• Drive the adoption of new technologies and best practices to maintain Mitie's leadership in technical assurance.

Qualifications and Experience:

Essential:

• Professionally registered Engineer with membership to a relevant engineering institution (e.g., IET, CIBSE).

• Experience of having been appointed within the role of Senior Authorised Person, with demonstrable experience of operation within High/Low voltage systems and SSoW application

• Experience working within Critical National Infrastructure environments, particularly in technical assurance roles.

• Strong knowledge of relevant engineering standards, statutory compliance, and safety regulations.

• Proven ability to support the delivery of complex technical projects within time, quality, and budget constraints.

• Exceptional leadership and communication skills, with experience engaging stakeholders at all levels.

• Data Centre or Uptime institute knowledge/experience

Desirable:

• Chartered Engineer (CEng) status (Desirable)

• Experience of having been appointed within the role of Authorising Engineer

• CDCMP Accreditation desirable

• ILM level 7

Key Competencies:

• Expertise in technical assurance and risk management within critical infrastructure settings.

• Strong analytical and problem-solving skills, with attention to detail.

• Ability to work under pressure and manage competing priorities.

• Commitment to continuous professional development and staying abreast of industry advancements.