Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Join us and help deliver the exceptional, every day.
Are you a visionary leader with a passion for collaboration and customer experience? Mitie is seeking a Strategic Partnerships and Collaboration Director to drive our 'Igniting Growth' strategy during an exciting period of rapid expansion.
As the Strategic Partnerships and Collaboration Director, you will be at the forefront of advancing our ISO 44001-certified collaboration programmes. You will lead and inspire initiatives that enhance customer retention, drive business growth, and improve the end-to-end user experience. This is a unique opportunity to shape the future of collaboration at Mitie and foster impactful partnerships.
What you'll be doing...
In this role, you will develop and execute strategies to reduce churn and increase customer lifetime value. You will collaborate with cross-functional teams to identify and capitalise on growth opportunities, utilising data-driven insights (NPS) to drive personalised customer engagement initiatives.
You will implement customer-focused strategies in collaboration with colleagues across the business, form strategic partnerships and alliances to expand our reach and enhance our offerings, and identify new revenue streams and market opportunities.
Leading the development and implementation of ISO 44001, you will ensure compliance and foster a culture of collaboration within the organisation. You will oversee a collaboration programme to effectively implement the standard.
Promoting a customer-centric culture, you will foster customer-focused values and behaviours, build and nurture cross-functional teams with a shared vision for customer excellence, and develop training programmes to build the capability of employees and ensure a customer-first mindset.
About you...
Why Join Us?
At Mitie, we believe that collaboration is at the heart of our continued growth and success. Join our dedicated team of passionate professionals and help us deliver the exceptional, every day.
Apply now and be part of our journey to shape the future of collaboration at Mitie!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
