Ref:
69793
Location:
London
Employment:
Full time
Closing Date:
3 March 2025

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.

This is an exciting opportunity to join our London team at Signature Mitie. Our mobile FOH Receptionist are the centre of our business, providing a seamless service. You will receive ongoing training to work in various stunning London locations and working environments, this exposure allows you to grow your skills and gain experience working in many different corporate locations.

Job Overview

To ensure that the highest level of Front of House services are delivered consistently to the client and their guests.
To provide sickness and holiday cover to the front of house team across a variety of sites in London.

Main Duties

To provide exceptional levels of customer service.
To work as part of a team to deliver a first class service within the facility
To act as a meet and greet in the main reception.
To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
To process room booking and video conference requests and issue support documentation to relevant departments.
Process guest WIFI user requests via the online system.
Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
Make decisions and communicate with anyone working in the building outside of core business hours.
Process incoming and outgoing mail and courier items.
Work as part of a flexible team to provide reception and meeting room support.
Carry out basic administration tasks to support the business.
Ensure that performance is compliant with agreed SLA.
To put forward any suggestions/initiatives.
To work as part of a team to deliver a first class service within the facility
To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
Ensure all meeting spaces are set to a defined standard
To ensure all customer requests are dealt with efficiently and effectively

Person Specification

Passionate about exceptional customer service.
Preference for Front of House or Reception experience gained within a corporate/hotel or hospitality enviroment.
Ability to build positive relations with colleagues, guests and clients.
Able to interact with all levels of personnel, including Senior Executives within the client organisation.
Able to work off their own initiative and with minimal direction.
Confidently able to manage emergency situations and make decisions as required.
Strong team player with a commitment to support their colleagues.
Excellent written and oral communication skills.
Computer literate (Word, Excel, Outlook E-mail)
A clear understanding of Health & Safety practices
Clear, strong and confident communication skills
Team player with a “can do” attitude

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.