Service Support Manager

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  • Ref:
    67873
  • Posaddress2
    Headington
  • Location:
    Oxford
  • Employment:
    Full time

Meet the recruiter

Jessica Mercel

jess.mercel@mitie.com

+44 116 261 5017

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.


 

Position: Service Support Manager

Location: Oxford, John Radcliffe Hospital

Role: Full Time, 40 hours, Monday to Friday

 

Mitie are recruiting for a motivated Service Support Manager to join their team in Oxford at the John Radcliffe Hospital.

 

You will be responsible build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification.

 

Role Responsibilities:

  • You will manage and implement employee wages daily,
  • Deliver adequate Health & Safety compliance,
  • Follow the clients statutory Fire and Safety regulations to mitigate potential risks, 
  • Manage and ensure excellent service delivery to various client contracts
  • Ensure all compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance are followed.

 

What we are looking for:

  • Excellent management skills,
  • Strong organisation and time management abilities,
  • Great customer service skills to liaise with clients effectively,
  • A flexible and adaptable approach to workload, ensuring client expectations are met,
  • Previous management experience in managing soft services/cleaning within facilities management,
  • Proficient in Microsoft Office packages,
  • A Health and Safety IOSH qualification is also desirable. 

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
John Radcliffe Hospital - Oxford - Headington
John Radcliffe Hospital, Headley Way, Headington, Oxford, Oxfordshire, England, OX3 9DU
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Benefits

Pensionpension
Life Assurancelife-assurance
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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