Ref:
70283
Location:
London
Employment:
Full time

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.

Location: Chelsea and Westminster Hospital, London. (SW10 9NH)
Salary: £32,000
Contract: Full time | Permanent Position
Work Hours: 40 Hours Per Week

About Us:

JCA is a leading engineering services and construction company. We specialise in developing buildings and facilities with critical engineering systems. Our services range from design and construction to fit-out and maintenance. We pride ourselves on delivering excellence and innovation in everything we do.

Job Overview:

We are looking for an experienced Service Desk Coordinator to join our team. If you have a background in Managed Services or Facilities, especially in a hospital environment, we want to hear from you!

Key Responsibilities:

Compile end-of-month statistics and reports.
Handle client requests via phone, email, or face-to-face.
Prioritise tasks according to SLAs and KPIs.
Schedule and coordinate engineering or subcontractor resources.
Manage job records from creation to financial closure.
Liaise with the engineering team for daily updates.
Assist with quotations and client approvals.
Raise purchase orders for materials and services.
Provide accurate data for internal and external reports.
Maintain operational processes and CAFM system.
Deliver excellent client and customer service.

What We're Looking For:

Experience in service desk and administration within the building services industry.
Strong communication skills with customers and management.
Highly organised with the ability to prioritise tasks.
Proficient in IT, especially Excel, Word, and PowerPoint.
Experience with CAFM systems and Microsoft Dynamics.
Comfortable working independently and adapting to changes.

Qualifications:

GCSEs (or equivalent) in Maths and English.
Previous experience in facilities management administration.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.