Our values and behaviours

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
  • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  • We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.
  • Our diversity makes us stronger: we are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  • Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job Overview

• Ensure service delivery provides and maintains statutory, mandatory, and routine compliance always and this compliance can always be readily evidenced.
• Develop and maintain a process of continual improvement through efficiency, added value and best in class delivery.
• Positively contribute towards account performance in terms of revenue, profit, and cash.
• Develop foster and maintain open and honest relationships with key stake holders including within the Trust and SPV.
• Develop and maintain relationships with key Mitie stake holders and delivery partners.

Main Duties

• Undertaking basic plumbing and decontamination maintenance/reactive job in a health care setting as required, including mechanical related planned and preventive maintenance Tasks.
• To be familar with specialized cleaning and sterilization machines, such as autoclaves, ultrasonic cleaners or high pressure washers.
• Conduct basic troubleshooting and maintenance of cleaning equipment.
• Follow established saefty, hygeiene, and enviormental guidleines.
• Provide a speedy and competent response in emergency situations.
• Presentable and approachable
• Able to work in a team or alone.
• Escalating any issues with reactive job/ppms to supervisor for rectification.
• Reporting on mechanical plant condition to assist in lifecycle purposes.
• To understand and complete all work-related documentation accurately and on time.
• Challenge and promote safe working ensure Quality, Health, Safety and Environmental (QHSE) compliance is at the forefront of what is delivered as evidenced by application of Mitie's LiveSafe procedures, continuous improvement of Hazzard Observations reported through Mitie's LiveSafe application, no Lost Time Accidents (LTA) or serious workplace accidents, occupational diseases or specified dangerous occurrences (near misses) as defined by the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).
• Undertake any other duties appropriate to the grade of this position.
• To be prepared to work in hazardous areas taking into account all safety measures to prevent danger, avoid injury and to prevent damage to equipment.
• Complete job specific training (on or off site) and assist in providing training to others engaged on similar work. This will require the post holder to attend residential training courses away from base or on occasions must make themselves available when required.

What we are looking for

• The ideal candidate will possess basic to intermediate IT skills.
• Initiative-taking and driven by social responsibility to achieve the highest levels of delivery in a healthcare environment.
• Evidence of working within acute health care premises would be helpful (but not essential).
• Adherence to health and safety policies, including preparing necessary documentation, is essential, you will ensure compliance with safety policies and permit to work systems, driving compliance in planned preventive maintenance.
• The post holder will have an ability to communicate and co-ordinate tasks effectively and have a high standard of customer care skills, have a pleasant manner, effective communication skills and an initiative-taking approach to client liaison.
• Basic Plumbing and Mechanical experience required, onsite training and familiarisation will be available to candidate.
• Maintains ambitious standards of professionalism and confidentiality.
• Willingness to undertake further training in line with requirements of Mitie FM