Where: The Shard, 32 London Bridge Street, London 

Shifts & Hours:  12 hour shifts, 42 hours a week, 4 on/4 off, rotating day and night shifts 

Hourly Rate: £15.33 (paid breaks) 

Job Overview

The Service Entrance Security Officer will be based within the Service Entrance. Responsibility includes managing all operational systems & equipment, customer service and physical security of the area.

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

The Service Entrance Security Officer is required to effectively manage all aspects of a busy operational area. Duties include security and safety of staff, occupiers and visitors, key management, processing permits, access control, security screening, managing the access control system with processing all aspects of building access cards. 

IT competence (Excel, MS Word, Google sheets) is essential as the security officer will manage numerous systems and produce various reports and documents. 

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
• Complete any additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To call emergency services and Communication Centre to report all incidents.
• Follow Group and company policies and procedures at all times
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received
• Ensure compliance with Mitie's information security procedures in all activities
• Proactively identify and report security risks to your manager
• Manage security incidents and emergency situations 

What we are looking for

• Previous Security Experience
• SIA DS License
• First Aid Trained
• X-Ray Trained
• Experience of managing emergency situations & incidents
• Problem-solving and analytical skills
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent written and oral communication skills
• The ability to effectively work under pressure
• Highly responsive and proactive
• Ability to own tasks from start to finish
• Take responsibility for own actions