Main duties

1. Work alongside the Account Manager, Operations Manager, Security Manager and client teams to ensure the security of the site is maintained. This includes opening and closing site 7am -7pm and adapting these procedures as appropriate.

2. This also includes ensuring that security measures remain operational and that security protocols are followed, updated as required and any challenges reported appropriately to protect people, property and assets.

2.To co-ordinate and provide access to the various Facilities services and ensure the expected standards of MITIE  and Ofcom are maintained in line with the contract standards.

3. To comment on whether these contract standards remain appropriate and fit for purpose whilst reporting any issues to Account manager / Security manager / FM Managers

4. Engage with MITIE partners, Ofcom Stakeholders and local farmer to ensure a collaborative and efficient approach as well as a swift response to appropriate service requests on site. This will require regular liaison with the Ofcom & Mitie FM Helpdesks and service managers/supervisors in addition to keeping Ofcom stakeholders up to date.

5. Monitoring and reporting reactive maintenance via the Ofcom and Mitie Helpdesks as and when they occur. Ensuring that these requests are tracked and  completed satisfactorily and within the agreed SLA's. This should include providing updates and reporting back to contracts manager and Ofcom stakeholders as appropriate.

6. Carry out regular building inspections on all aspects of the Baldock built environment including housekeeping, fabric and environment and report back any issues in the appropriate way.  

7. Proactive day to day housekeeping of floor areas, alternative workpoints, topping-up of coffee points and copy areas, liaising with the cleaner to clean fridges and other periodic cleans. This will also include all external areas such as outbuildings and associated compounds, car parks, access roads, designated fences, grounds maintenance.

8. Work in accordance with Mitie and Ofcom policies, procedures, and protocols including areas of Quality, Health, Safety and Environment.  

9. Ensuring all contractors works including planned preventative maintenance, surveys, remedial works, and other contractor visits etc are completed as expected.

11. To work alongside the client stakeholders and FM management team to identify and provide solutions in areas relating to Quality, Health, Safety and Environment.

12. Responsible for management and coordination visitors, contractors, incoming post & deliveries ensuring that effective protocols are in place in line with policies.

13. To coordinate that compliance documentation is updated and maintained for site in conjunction with the Contract Manager, Security Manager and Operations Manager.

15. Whilst the role expects 7am – 7pm Monday - Friday  to ensure a consistent approach to opening and closing we also expect a flexible approach to work patterns, priorities, and use of systems to maintain the standards required.

16. Adhere to any reasonable management requests from line manager or client contact and stakeholders

17. To take an active role in delivering an outstanding response to Mitie's contract requirements across the client's estate.

18. Training (can be provided)- To ensure that all relevant training and documents required for the role are up to date – Security clearance, SIA licence, First Aid training, Fire warden, working from height courses etc

Person Specification

• Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal.
• Team player with an enthusiastic attitude
• Can work independently
• Pro-active approach
• Self-motivated and creative
• Demonstrable problem solving skills.
• Good relationship and stakeholder management
• Ability to manage and prioritise workload effectively
• Customer Service orientated
• Good time keeping
• Computer literate
• Must hold current driving licence

Working within the Mitie values and behaviours

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy -

We do what we say we will

How we behave…

·      We treat all colleagues with respect

·      We challenge people when they don't do the right thing

·      We welcome advice from anyone that might improve what we do

·      We are open and honest

·     We think safety and always follow rules for safe working

Helpful -

We go out of our way to

make a difference

How we behave…

·     We work with each other to achieve the best for clients and for Mitie

·     We share information to help colleagues succeed

·     We build great relationships

·     Our first response to requests will always be positive

·     We look out for each other, never walking by unsafe actions or situations

Inspiring -

We help others to be the

best they can be

How we behave…

·     We support and encourage each other to develop

·     We lead by example

·     We set clear expectations

·     We listen to and learn from others

·     We learn from mistakes and incidents to prevent recurrence

Passion Take our people, add their passion, and you get something really special.

Spirited -

We give it everything we've got

How we behave…

• We do good things for each other, the environment and the community
• We appreciate diversity and encourage it
• We demonstrate team spirit
• We are committed to doing things better and setting new standards in all that we do
• We take pride in what we do and have fun doing it
• We celebrate success and say thank you

Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.

Pioneering -

We do things that excite and amaze

How we behave…

·           We bring new ideas to the way we do things

·           We are willing to try new things

·           We encourage and support innovation

·           We consider things from other peoples' points of view

·           We embrace new thinking and technologies

·           We build health & safety into everything we do

Health and Safety responsibilities

·     Follow Group and company policies and procedures at all times;

·     Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

·     Use all work equipment and personal PPE properly and in accordance with training received;

·     Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.