Essential qualifications and experience:

• A minimum of one year's experience in managing / leading a team is essential.
• Must be flexible to work weekends and evening when required

• Strong record in managing and developing people and teams
• IOSH Managing safety Required
• A minimum of two year's working within a Security sector or retail environment.

• Must be experienced in using Microsoft, including Outlook and Excel.
• An understanding of HR policies and procedures.
• Willingness to undertake any further appropriate training
• Crisis Management Training desirable 
• Non-front-line security licence Required

Key Responsibilities:

• Lead, manage and motivate entire security team to deliver service excellence
• Lead by example following the GUEST standards and going above & beyond to exceed guest expectations daily.
• Accountable for delivering high and exacting security standards.
• Day to day Management of the Security teams' performance.
• Involved in internal service provision and safety audits.
• Undertake regular walkabouts to ensure the appropriate allocation of staff on duty to maintain a continuous safe and secure venue.
• Monitor and manage staff sickness / absence.
• To support the  teams in providing, improving and cascading the Share your Thoughts and Mystery shopper data.
• Responsible for the implementation of weekly and monthly payroll, in a timely manner.
• Develop a close and positive relationship with ELEVATE Partners to effectively address security and operational issues and build awareness of processes and procedures operated by the centre.
• Ensure all reactive and scheduled tasks have been allocated, actioned and completed through the management systems such as Invida / Merlin and the daily report.
• Liaise with HR for all related enquiries and issues within the Internal Service Delivery Team. With adherence to company policies and procedure.
• To oversee the lost property policies and procedures for site, ensuring timely monitoring and disposal in line with guidelines. 
• Attend and assist with team meetings with Centre management and staff briefings.
• Develop and empower Security supervisors including setting objectives and managing performance through the appraisal system.
• Pro-actively input, identify and plan for improvements around the agreed KPIs, working closely with the Soft Service Area Manager, to deliver the agreed objectives.
• Support the recruitment and selection process for full-time, part-time staff.
• Develop outstanding relationships with retailers, other departments and the onsite client team to aid excellent communication.
• Assist the Soft Service Area Manager, with management of equipment and materials for the department, with a keen eye on innovation.
• Accountable for health and Safety, systems, policies and procedure, incident reports within the Security and Cleaning delivery team.
• Ensure Daily/weekly audits are carried out for all internal areas to include malls, carpark and back of house corridors.
• Monitor guest feedback through all communication methods, endeavouring to ensure that the concern or issue is rectified and where feedback is not possible escalate to the appropriate person.
• Embrace the company culture through effective leadership.
• To work within the security protocols outlined by company procedures.
• familiarise and develop working knowledge of work with Braintree Village operating systems.
• Conduct other duties deemed to be appropriate or necessary to post.
• To work with the HR and Compliance teams to provide support with adherence company policies and procedures. i.e. disciplinaries, grievances and risk assessments.
• To initiate, Engage and attend stakeholders meetings with BCRP / Brand partners / POLICE / Local authorities, as and when required

• Lead the Security team by example through a highly focused and dedicated approach ensuring that the Braintree Village brand is delivered to extremely high and exacting standards.
• Duty Management (DM) – the role will require the Security Manager to work as a Duty Manager (DM) responsible for the entire site and act as the main point of contact for site / Ambassador for site, which will include Weekends, Bank Holidays and occasional promotional / seasonal events. Details of any DM requirements will be given in advance

The Braintree Village Security Manager is responsible for the daily delivery of site, which includes the overall guest safety & experience and security operational delivery. Building strong internal and external relationships to ensure that the delivery of day-to-day security and operational requirements and contract KPI's are fully met.

The Security Manager will set and deliver the centre's security strategy in collaboration with the Centre Director and Centre Operations Manager.  

Success will be measured by Soft Service Manager and Centre Operations Manager and through platforms such as Mystery Shopping / NPS+, Guest feedback (Share Your Thoughts). Objectives such as security operational delivery, effective resourcing, support for promo / seasonal events will be measured monthly. The Security Manager will be an ambassador for the centre leading excellent standards of guest safety and service through strong and respected relationships with others.