Job Title: Regional Operations Centre Team Lead (ROC TL)

Responsible to: Security Operations Manager

Role Overview: To maintain the security and life safety of the client's staff, assets and reputation. 

Key Responsibilities:

• Provide support, guidance and basic disciplinary to the Regional Operations Centre (ROC) and the Security Control Room (SCR) on a shift by shift basis 24/7.
• Work alongside the Intelligence Analyst to identify any potential impact to DB operations or business travellers in the region.
• Take responsibility for DB operations or business travellers in the region out of Hours.
• Oversee the proactive management/monitoring of all security systems and ensure immediate/effective response.
• Assist with the management of any HR issues requiring action on the Deutsche Bank contract, inclusive of formal interviews, investigations and disciplinaries.
• Respond to emergency situations/incidents as per current Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).
• Work in conjunction with Corporate Security Systems to identify and address any issues arising from alarm analysis.
• Manage, coordinate and escalate emergency calls and incidents as per Assignment Instructions (AI's) and KOD's.
• Oversee and ensure correct and timely implementation of the agreed ROC/SCR KOD's.
• Effectively support Deutsche Bank Crisis Management procedures and processes.
• Manage and oversee all executive emergency response in conjunction with external monitoring companies.
• Compliance with all Data Protection requirements in matters relating to investigation records, databases and CCTV records.
• Produce analysis and reports as required by the Operations Manager and/or the client.
• Carry out monthly scenario training for all ROC/SCR personnel.
• Escalate and report any/all security breaches in accordance with AI's.
• Establish and maintain timely and effective communication between all management levels during incidents, accident and emergency situations.
• Maintain full understanding of KODs to effectively manage incidents.
• Deal with the client and the client's staff in a professional and customer engaging manner.
• Respond to emergency situations and assist with emergency building evacuations when necessary.
• Ensure that the logbooks for each building(s) under your care are present, completed and up to date by way of daily checks / post visits and sign each book to confirm this.
• Remain alert to local events which could potentially impact business operations.
• Any other duty deemed relevant by contract management.

The responsibilities listed are not exhaustive. The Regional Operations Centre Manager position requires a flexible approach to responsibilities in order to meet the fluctuating demands of the client.

Skills/ Experience Requirements:

• Must develop good working knowledge of the Deutsche Bank London estate and all Deutsche Bank building throughout the UK.
• Good working knowledge of the corporate business environment.
• Strong networking skills.
• Good understanding of security risk management.
• Excellent written/oral communication skills.
• Well-developed interpersonal skills.
• Strong motivation and understanding of management techniques.
• Able to contribute enthusiastically and co-operatively in a management team.
• Possess a logical approach to work and ability to deliver under pressure with a proactive approach.
• Maintain a good working knowledge of the Incident Management Process.
• Good working knowledge of all Deutsche Bank security systems (Access control, CCTV etc.).

Role Progression:

The standard progression for the Regional Operations Centre Manager would be the position of Security Operations Manager which would require the following:

• Comprehensive knowledge of the Deutsche Bank estate (London and outer London) as well as regional locations.
• Good knowledge of current HR policies.
• Basic knowledge of business / finance with the ability to manage and track expenditure effectively.
• Extensive experience in the manned guarding sector.
• Ability to attend high level contract meetings to discuss the expectations of the client.
• Excellent knowledge of all process and policies associated with the Deutsche Bank contract.

Package:

• Pay Rate: £20.10 per hour (salaried)
• Shifts: 4 on 4 off rotation (Days, Nights & Weekends & Bank Holidays) (42hrs pw)
• Ability to Hours: 06:00 - 18:00hrs / 18:00 - 06:00hrs