Job Title: Mobile Customer Liaison Representative (Front Of House Role)

Reports to: Front of House Supervisor

Locations: This role is to cover 3 of our client sites:  Channel Way Preston & The Strand, Preston & No2. Circle Square, Central Manchester 

Salary: £28,000 - £31,000 (depending on experience)

Purpose:
This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building. This role is a pivotal role in the busy to support multiple sites to ensure we have cover across The Cluster of 3 sites. This role is expected to cover a set at a moments notice. Expenses will be covered to support some of the travelling to sites, depending on location which site(s) will be covered. 

Working Hours vary depending on which site will be covered: 40 Hours per week between the following hours:

Preston Cluster – Channel Way & The Strand
Monday – Thursday 08:00 – 16:30, Friday 08:00 – 14:00

Manchester Circle Square
Rolling Shift Patterns
Week 1: Monday – Thursday 07:00 – 16:00, Friday 07:00 – 13:30
Week 2: Monday – Thursday 10:00 – 19:00, Friday 07:30 – 14:00
(Shift patterns are subject to availability and will be decided upon business needs.)

Must have a UK passport due to security clearance required for site. 

Individual must be able to pass SC security clearance

Benefits:

• Full Front of House Uniform provided,
• SIA License required (Cost to be covered if individual doesn't current hold one)
• Full Training is provided to perform the role,
• First Aid and Fire Marshall Training paid for within the role,
• Cycle to Work Scheme,
• 1000s of discounts to multiple retailers, supermarkets and entertainment providers, shopping discounts, is only a little of what's on offer,
• Continuous Training provided,
• Apprenticeships available,
• Progression within the wider team,
• Mitie reward scheme,
• Our virtual GP service,
• Shares scheme,
• Private Medical care available
• Free onsite parking
• Free Tea and Coffee provided in the workplace

Accountabilities, Key activities Include but are not limited to:
➢Meet and greet customers
➢User registration

➢Manage the Booking System
o Source availability of rooms/desks for customers/groups
o Book desks/rooms for customers/groups
o Respond to the Link shared email inbox
o Send out confirmation emails for all bookings
o Request attendees for bookings when not added
o Manage no show information on a daily basis

➢ Query Response
➢Monitoring of office Consumables
➢Maintain updated signage around facilities using templates
➢Floor Walk, keeping the facility tidy, including filling/emptying of the dishwashers (where installed)
➢Daily morning and afternoon check of all printers
➢Daily morning and afternoon checks of rooms
➢Daily morning and afternoon checks of desks
➢Control Special Equipment – Jabra, ergonomic chairs, flip chart etc
➢Report maintenance issues 
➢Assist with set up of AV equipment
➢Troubleshoot technical problems
➢Report IT issues to DXC
➢Report security issues to Control room
➢Report AV issues to Visavvvi
➢Fire Marshall
➢First Aid
➢Support Continuous Improvement activities
➢Daily Handover to Security (end of day process)
➢Familiarise new visitors to the building and how the areas function
➢Book visitors in using the visitors booking tool
➢Support site inductions including contractors
➢ Create PIT Passes including details with security personnel paperwork
➢ Supporting with Admin functions including scanning, uploading and keeping documents updated
➢ Support with keeping the office and kitchen environment clean and tidy
➢ Ensuring the coffee machine has completed the daily cleaning cycle
➢Escalate any booking conflicts to the BAES nominated point of contact for the area and re allocate resources (desks / rooms) as instructed
➢When requested, escort visitors
➢Reconfigure furniture and movable walls in line with booking requirements
➢Organise post collection and sign for delivery parcels
➢Support Security department to undertake audits and resolve conflicts
➢Be 1st point of contact for all calls and correspondence relating to desk and room bookings
➢Support hospitality bookings for the building (deliveries and collection)
➢Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
➢Top up tea, coffee, provisions and coffee machines and keep the area clean and tidy

What we are looking for / Qualifications and Experience:
➢Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
➢Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
➢Knowledge of Workplace Health and Safety (WH&S) Practises and Policies
➢Proven ability to provide a high level of customer service
➢Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
➢Previous knowledge of skype is desirable, but not essential
➢Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
➢Computer Proficiency
➢Ability to work independently if needed
➢At least 2 years of a training background or customer service role is desirable
➢Previous knowledge of desk booking systems is also desirable but not essential

Other factors:
➢Smart, presentable and a professional appearance, work uniform always clean and pressed
➢Hygienic to the highest standards
➢Well organised with the ability to prioritise workloads
➢The ability to multitask and work in a fast-paced environment
➢Personable and approachable
➢Must have a flexible approach
➢Good communication skills in both verbal and written formats
➢Must be willing to undertake further training if needed

Our market-leading offering provides you with benefits that suit