Job Overview

• This is a site based role as an M&E Supervisor
• We are looking for motivated and enthusiastic M&E Supervisor to join our engineering team at our Customers key site in Crawley.
• Managing a team of 5 multi skilled engineers delivering planned, reactive and ad hoc maintenance tasks at 3 buildings on one campus. We are looking for someone flexible, adaptable and customer focused to ensure the best service is being delivered by the team. 
• Working hours – Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances and call out requirements. 
• Main Duties
• Lead for all hard service disciplines across site
• Ensure all Statutory and Mandatory elements of the contract and relevant standards are achieved
• To provide dedicated support to the Facilities Management team ensuring the highest standard of services are provided to the Thales client and customers
• Support the FM to improve and enhance stakeholder relationships
• Provide FM resilience across the Crawley site
• Optimise systems and processes to maximise efficiencies of teams and reduce energy consumption
• To develop understanding  of the contract commercial and deliverable frameworks as part of development
• Continual management of PPM and reactive tasks, ensuring tasks are completed in line with the agreed SLA and KPIs
• Operational and line management of the engineering team to ensure best productivity
• PDA training, development and auditing with on site team
• To drive & encourage 100% PDA usage
• Complete and maintain the training matrix for site engineers
• Lead on developing, supporting and mentoring engineers to maximise their potential
• Management of sub-contractros, ensuring they are booked in and works carried out in line with contractual requirements
• Management of additional sub-contractor work to ensure the scope of works is agreed and signed off, and arrange for quotes and works to be undertaken
• Ensure all Subcontractor RAMS are fully reviewed, recorded and permits are issued
• Ensure correct and complaint certifaction is uploaded, into Maximo, Sharepoint and site files as required
• Take a pro-active role in and engaging with clients, developing relationships with key stakeholders to ensure customer satisfaction is maximised
• Ensure all self-delivered and subcontractor activities are managed in line with Mitie's Safe systems of Work processes and policies, including the issuing of access permits and permits to work
• Assist the FM in producing monthly reports 
• Support the implementation of the One team ethos across all service lines
• Input and support key projects and initiatives
• Take ownership of Mitie standards and health and safety across the teams
• Carry out monthly reviews, huddles and audits for hard services 
• Enhance the service delivery model with cross functional working and team building
• Build and create a proactive customer focussed delivery model for all hard service contracts
• Ability to obtain, evaluate and challenge quotations from suppliers
• Lead on energy saving initiatives and constant improvements and provide input to the quarterly energy performance reviews
• Attend and represent Mitie in client meetings when required 
• Report technical issues to contract Hard Service and Energy Lead and request support when needed
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• What we are looking for
• Experience of building maintenance
• Good understanding of health and safety requirements within a building environment.
• Have a proactive approach to maintenance and building management.
• Confident, driven and pro-active.
• Able to do the job right and do it right first time, within a pre-determined timescale.
• Willingness to undertake further training.
• Ability to provide a schedule of works for identified additional/remedial works.
• Writing and following risk and method statements as required on a daily basis.
• Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.
• Good knowledge of building Statutory Compliance.
• Must hold a full UK driver's license.
• Ability to record work accurately on work sheets and computer based systems.
• Good communication skills and the ability to work within a team.
• Experience of working within a customer focused environment.
• Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.