£18.44 per hour

40 hours a week

Must be flexible as job requires to travel to IKEA Stores in the London area.

Job Description

Mitie has a great opportunity for a Retail Loss Prevention Team Leader to join the Total Security Management Team.  (EXTENSIVE TRAVEL WILL BE REQUIRED WITHIN A SET REGION, IF REQUIRED TO TRAVEL OUTSIDE THE REGION THIS WILL BE REIMBURSED).

As a Retail Loss Prevention Team Leader, you will operate across a network of stores, and utilise your observation skills to help prevent theft of stock. The work of the Retail Loss prevention Team leader is crucial in the identification, apprehension and prosecution of criminals who target our client. Retail Loss prevention Team leader must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Main Duties

• The Retail Loss prevention Team leader will work in collaboration with all members of the security team to achieve a safe and secure shopping environment free from crime and the fear of crime.
• Utilising conflict resolution to diffuse difficult situations that may arise within the workplace.
• Reporting to the Security Operations Manager – they must record, report, and escalate all incidents and arrests using the process/system/technology as required throughout their shift.
• They will manage a team of themselves and two Loss Prevention team members.
• They will always be mindful of the legal requirements associated with powers of arrest, detain and welfare responsibilities to ensure the personnel safety of all Mitie/IKEA personnel and members of the public.
• Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection.
• Adopting an intuitive approach to store layout taking into consideration store demographic and associated risks.
• To travel to all (London) IKEA locations based on Risk and intelligence gathered by the Crime and Intelligence Team based in Northampton.

• dedicated site training including Fire Warden and L3 First Aid at Work to become a fully integrated and valued part of the IKEA Family!

Qualifications

• The Retail Loss prevention Team leader will need to be a team player with an enthusiastic attitude.
• Previous supervisory skills managing a security team.
• SIA Licence requirements are a Front Line SD Licence and a CCTV Licence
• Strong Customer Service, client focused attitude with the ability to build good working relationships.
• Excellent communication skills are required both written and verbal.
• Adaptable communication style to meet the needs of different people groups.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a can-do approach.
• Capability in the use of technology.
• A Full UK Driving licence would be preferred.

Additional information

It's the little things that count -

On top of the usual rewards,

Access to Mitie's outstanding employee benefits such as:
MiDeals, Share Incentive Plans, Cycle to Work Scheme, SmartTech, reward schemes and online GP services. · Apprenticeship schemes · Progression and development opportunities.
All this in addition to the excellent client facilities such as subsidised restaurant, free parking,

Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.