Ref:
69821
Posaddress2
Mayfair
Location:
London
Employment:
Full time

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.

Position: Helpdesk Operative (FM)

Location: Mayfair, London

We are looking for a Helpdesk Operator to join our team in London!

You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.

Main duties

Data inputting on Elogs and Maximo correctly and accurately
Manage SLA's on Maximo/Elogs systems and chase engineers before SLA failure
Helpdesk regular reporting
Raise Purchase Orders
Answer the telephone and respond to all email enquiries in a timely manner.
To co-ordinate direct and sub-contract labour for optimum performance and to meet contractual obligations.
Communicating with Supervisors / Engineers / Suppliers / Subcontractors regarding Reactive & Quoted Works
Chase up jobs logged on weekly basis regularly to close off and chase up costs from suppliers and sub-contractors.
To ensure that so far as is reasonably practicable MTFM reacts efficiently and effectively in line with SLA's and KPI's
To ensure the company H&S policy is adhered to within the sphere of responsibilities.
Co-ordinate helpdesk calls from Elogs ensuring this are updated on Elogs and issued out to relevant engineers/sub-contractors

What we are looking for:

Experience in data inputting with Elogs, Maximo software
CAFM systems experience and management of multiple site data systems
Someone able to work under pressure in order to meet with challenging deadlines
Effectively manage workloads
Someone with a strong standard of both literacy and numeracy
Confident with Microsoft office packages
Excellent written and verbal communication and negotiation skills to support you in your role.
Good planning and organisational skills

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.