Job Overview

• We are looking for an enthusiastic self motivated candidate to oversee helpdesk operations from within a client office based in Swindon. We are after someone with experience running helpdesk operations within the facilities management industry. The department would be receiving work requests by phone calls, Aria app, emails or potentially verbally in the new client based location. Jobs would be logged into our CAFM system, and scheduled through to engineers via a scheduling tool, and to sub-contractors via the raising of standard value purchase orders. Purchase orders will be goods receipted upon completion to enable invoice payments to be made swiftly. The successful candidate will over-see a team which will deliver all of these functions, and will attend regular meetings with the regional Contract Delivery Managers and Account Manager to discuss how things are going, any challenges on either side, and any potential solutions or improvements from previous experience which can continue to drive improvements in efficiency and delivery to our client. 

Main Duties

• Scheduling
• Raising and Receipting of Purchase Orders
• Supply chain management
• Communication with senior management team.
• Ensuring resilience is in place for annual leave/sickness
• Ownership of the helpdesk function
• Ensuring data within the CAFM system is up to date and reports are accurate. 
• Ensuring morale within the team remains high at all times, and output from the team remains at the highest level

What we are looking for

• A highly motivated individual who can take ownership of this critical function within the account. We need someone with a key eye for detail, who is able to spot signs where a colleague may be struggling and identify training requirements to ensure issues are resolved. 
• This candidate will be the lead and the most senior member of staff in the department on a daily basis, with reporting directly into the Account Manager. There will be a dotted line into other helpdesks within the region for further expert support. 
• The candidate may need to travel on occasion with notice for training and specific meetings. 
• The candidate will at times be asked to back-fill roles within the team to cover absences, so will need knowledge of all functions in the team and systems used.