Help Desk Operator

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  • Ref:
    69817
  • Location:
    Northampton
  • Employment:
    Full time
  • Closing Date:
    4 March 2025

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.


 
 

🚨 We're Hiring: Security Helpdesk Operator 🚨

Looking for a new challenge in a fast-paced, dynamic environment? Join our team as a Security Helpdesk Operator and be part of a supportive, inclusive workplace where you can truly make an impact.

💼 Role Details:

  • Salary: £29,100 per annum
  • Schedule: 4 days on, 4 days off, 4 nights on 4 nights off (12-hour shifts)

📍 Location: On-site with full training and development opportunities in Northampton 

As a Security Helpdesk Operator, you'll be the first point of contact for our team, managing calls, emails, and tasks efficiently to ensure smooth operations and excellent service delivery.

🎯 What We're Looking For:

  • Strong customer service skills
  • Great communication (verbal and written)
  • High attention to detail and ability to prioritize
  • Proficiency in Microsoft Office
  • A professional, respectful attitude and ability to maintain confidentiality

Why Join Us?
At Mitie, we're committed to fostering an inclusive environment and encourage applications from men and women alike, regardless of age, background, or experience. This is your opportunity to work in a role that challenges and rewards you in equal measure.

 

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
Mitie Security - Northampton - Northampton Business Park
Mitie Security, Northampton Business Park, 650 Pavilion Drive, Northampton, Northamptonshire, England, NN4 7SL
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Benefits

Pensionpension
Life Assurancelife-assurance
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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