Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Join us and help deliver the exceptional, every day.
Job Details:
Main Duties:
As the Guest Services Lead, you will manage the Guest Services team, ensuring professional service delivery to all stakeholders. Collaborating with the Guest Services Manager, you will conduct training sessions and inductions for new team members and provide ongoing development for existing staff.
The Guest Services Lead oversees the guest experience, maintaining high standards for customer toilets, shopping centres, the Guest Services desk, and online enquiries, while continuously seeking improvements. Staying informed about local events and promotions, it is essential to ensure accurate communication of information.
Observing performance within the team, your duties cover all aspects of people management, following relevant HR procedures as required. Ensuring compliance with Health and Safety, quality assurance, and audit requirements is essential. Your collaboration with Brand Partners to deliver centre initiatives and handle escalated guest issues ensure a high quality service.
Additionally, you will support team members in promoting services, keep teams informed about activities and events, and drive the Share Your Thoughts feedback initiative, providing coaching and feedback to improve guest interactions.
Requirements:
To be successful in your application for this role, it is required to have experience in a similar environment at a supervisory level, an exceptional standard of verbal and written English, 5 GCSE's or equivalent including Maths and English, and IT proficiency in the use of MS Office applications. Welsh speaking is advantageous, but not essential.
Successful candidates will also have a passion for customer service and an eagerness to establish credibility and build excellent working relationships.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
