6 Month Fixed Term Role

Monday to Friday 40 Hours

£16.50/hour 

Do you excel in the delivery of 5* service, creating memorable moments?  Are you looking for a role that will upskill you in Reception, Facilities, and Security?  Do you have a background in high end hospitality, the performing arts, or corporate workplaces?  If so, this role could be for you!  

Job Overview

The ultimate goal of the Workplace Host is to conduct oneself in a warm, professional and engaging manner and deliver a concierge style service that exceeds expectations and creates a memorable 5* experience for all building users (visitors and colleagues).  To be an active and contributing member of the Workplace team, ready to step in and support any area at any time.      

Main Duties

• Operate under a “How Can I Help” mindset
• To be highly visible, always available and the “go to” person for queries
• Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
• To setup working areas as intended and functional, to ensure colleagues and visitors are setup for success and can be productive whilst on site
• Support onsite facilities inspections, floor walks and service audits
• Proactively log work orders
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
• Provide “at desk” first fix IT and AV support
• Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5* hotel
• Respond to and coordinate First Aid or Security incidents
• Deliver an experience that is professional, friendly and attentive at all times
• To anticipate the needs of visitors and colleagues

What we are looking for

The ideal candidate will have a genuine passion for delivering personable, 5* hotel style service.  You will  enjoy being the centre of attention, a problem solver, and great at building connections.  You will be comfortable with wear-able tech and spending a lot of time on your feet.  You will enjoy the art of service, and be looking to progress your professional development.  

• 1 to 2 years' of comparable role experience in high end hotels, members clubs, airlines, corporate workplaces, the performing arts, or tourism and hospitality
• Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
• SIA licence (can be provided)
• Immaculate grooming, personal presentation and sense of style
• Comfortable with wearable and mobile tech (radios, headsets, tablets)
• Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
• Must be highly proficient in Outlook, Word, Teams, and Chrome
• Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
• Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation 

Start Date:  ASAP