The ultimate goal of the FOH Supervisor is to act as a role model for standards, quality checking service delivery and running the shift whilst supporting the leadership team to deliver our contractual service requirements. To be an active and contributing senior member of the Workplace team, ready to step in and support any area at any time.

• To conduct oneself in a warm, professional and engaging manner and acting as a role model to deliver a concierge style service that exceeds expectations and creates a memorable 5* experience for all building users (visitors and colleagues).
• Operate under a “How Can I Help” mindset
• To protect the customer's property, people, and assets
• To be highly visible, always available and the “go to” person for queries
• To be immaculately groomed, approachable, and helpful at all times
• To deliver a 5* hotel concierge style experience at all times
• First point of contact for team relating to: absence planning and reporting, lateness, rota preparation, general queries
• To check and ensure the working areas are setup and working as intended, to ensure colleagues and visitors are setup for success and can be productive whilst on site
• To provide training to new and existing service team, and support with development plans
• Support the manager to maintain accurate and up to date personnel files including working hours, payroll, training and development records in line with contractual requirements
• To lead briefings at the start of end of each shift to set standards, keep the teams informed and engage, collate any issues, feedback or risks and escalate the to the manager
• Carry out onsite facilities inspections, floor walks and service audits
• Proactively log work orders
• Support the manager with HR processes and investigations
• Maintain and keep up to date all SOPs
• To carry out site specific audits, such as radios, keys and grab bags
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
• Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
• Act in accordance with health and safety, and manual handling procedures

Persons Specification

• 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality
• Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
• SIA badge (can be provided)
• Immaculate grooming, personal presentation and sense of style
• IOSH
• Comfortable with wearable and mobile tech (radios, headsets, tablets)
• Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
• Must be highly proficient in Outlook, Word, Teams, and Chrome
• Competent using visitor and space management tools, such as Condeco, ProxyClick, etc