Job Overview

Responsible to be onsite and remote working for the day-to-day delivery of diverse FM Hard and Soft services for a portfolio of Home Office sites. The role involves maintaining suitable client relationships, managing a team of front-line staff and external service providers. The role will report to the Regional Operations Manager and will be Mobile based.

*Candidate will be required to undertake a SC Security Clearance requirement pre - employment*

Responsibilities

• Managing the portfolio of facilities within their area of responsibility, to ensure they are aligned to the Mitie business unit operational processes and procedures, in line with the contractual obligations.
• Ensuring the teams have a clear understanding of the risk assessments process and inspection process for buildings (i.e. workplace assessment, fire, life, safety systems)
• To establish, maintain and develop effective professional working relationships with clients, Integrator, Mitie staff and other key stakeholders.
• Responsible mobilising and demobilising services.
• Responsible for service delivery in line with KPIs, SLAs and WIP management.
• Conduct regular reviews / audits of hard and soft services standards, against the contractual service delivery model.
• Be aware of the business continuity plan for the part of the business you work in
• Ensure all sites are statutory compliant and all PPMs are carried out.
• Delivering and maintaining compliance folders within portfolio.
• In the event of a reactive issue ensure that the right resources have been deployed as quickly as possible and assist in overseeing the issue until the matter is resolved. Assist in the deployment of additional resources as required. Ensure accurate communications with the client and end customers throughout the duration of the issue.
• Facilitate and control Subcontractors as required.
• Collection of asset data (checking / verifying) as required.
• Ensure regular Health & Safety walks are completed and use of AVA reporting software.
• Any additional task which would be deemed reasonable in line with the working environment.

Knowledge Skills & Experience

• Experience of FM service delivery, across the entire Total Facilities Management spectrum. Supervisory experience required.
• Good communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences.
• Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.
• Well organised, with the ability to multi-task, prioritise and manage competing demands
• Strong understanding of Health & Safety practices.
• Proficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoning. 
• Knowledge of CAFM tools.
• Previous experience in an FM role, including experience of working with building services and cleaning.

Essential:

• Knowledge and experience of managing hard services.
• High level of resilience and desire to succeed.
• Flexible approach to working hours and a team player.
• Committed, organised and highly experienced in staff management and motivation.
• Experience of working in a busy and challenging workplace / work environment.
• Excellent organisational skills.
• Excellent analytical skills.
• Proficient in Microsoft 360 packages

Desirable

• Technical qualification
• BICs Qualification
• Full clean driving licence