Regional Front of House Manager

Deliver 5-Star Front of House Excellence across this Prestigious Corporate Client's Office Portfolio

Monday to Friday 40 Hours

Car - must have clean driving licence

Are you a dynamic multi-site leader with a passion for delivering elite service and a proven track record in transformation taking something good and making it excellent?  We are seeking a Front of House Manager with the expertise to elevate our Client's corporate environment across key touchpoints to a 5-Star standard.  You'll lead service mobilisation at a brand new location, drive operational excellence, and deliver a seamless world-class workplace experience.  If you have experience in high-end corporate environments, understand what exceptional service looks like, and thrive in delivering change, we want to hear from you! 

Job Overview

The Regional Front of House Manager will own the front of house service delivery across multiple locations in London, Birmingham, Wales and wider England.  You will inspire and manage a team of c30-50+ receptionists and facilities assistants across multiple properties and locations, ensuring exceptional 5* service delivery for all building users at your corporate office locations.  You will be responsible for crafting a visitor experience that is seamless at all times, and ensuring that the workspaces are proactively managed to ensure our clients and their visitors have a meaningful and productive day in the office.  

This is a great role, suited to someone with bags of energy, knows what "GREAT" service looks like, and keen to join at a time of transformation as we grow our business and mobilise change.  Ideally you will be based in London, and you will able to accommodate regular travel to our regional locations.  This is an office based role, where travel can be up to 3-4 days some weeks, including occasional overnight stays when required.

Main Duties

• Own the service delivered by all receptionists and facilities assistants
• Own the arrival and departure experience across all reception touchpoints
• Proactively manage the workspace to identify faults before they become issues affecting building users ability to be productive on site
• Implement the agreed labour and service strategy
• Drive service improvements that create a memorable and lasting experience to all building users
• Work alongside the facilities team to deliver our contractual service requirements
• To recruit, develop and train a highly motivated team who deliver service that sets us apart from our competitors and the high street, and delivers personalised service
• Deploy prescribed customer experience training programme to your team, aligned to Client values and culture
• Manage the team to ensure site procedures are followed, including but not limited to visitor management, access control, and service standards
• Monitor financials and ensure compliance with health and safety protocols
• Ensure the office space is set to agreed standards, manage the porterage of all events and meeting spaces
• Carry out service audits
• Maintain security vigilance at all times

What we are looking for

• Proven tack record of multi site leadership experience with full performance accountability of your team over several years within high end modern corporate workplaces 
• Proactive, organised and meticulous – passionate about Customer Experience
• Demonstrable experience transforming service delivery to meet new and improved standards
• Host with the most - you enjoy being front and centre, and adept at building meaningful relationships across varying levels of stakeholders 
• A winning mindset that implements a culture of success and skilled at taking your team and peers on a journey
• Experience working with multiple facilities workstreams and partners to deliver service requirements 
• Immaculate grooming, personal presentation and sense of style

Start Date:  ASAP