The goal of the FOH Concierge is to conduct oneself in a warm, professional and engaging manner and deliver a concierge style service that exceeds expectations and creates a memorable 5* experience for all building users (visitors and colleagues). To be an active and contributing member of the team, ready to step in and support any area at any time.

Location: Bridgend

Hours: Monday to Friday 

Shift: 07:30-16:30  flexibiity required to meet the needs to the business

• Opening and closing of office flexibility in hours to meet the needs of tbe business.
• Provide a 5* welcome to all visitors and to ensure contractors are checked in and necessary permits are in place and are escorted as required
• Liaise with service providers to ensure delivery of a quality service, on time, to specification
• To complete walkaround and morning checks , set up and set down of meeting rooms
• To ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress.
• Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
• Work to and periodically review and update a standard set of operating procedures
• Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
• Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions
• Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
• Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely manner
• To provide a first fix response for the onsite AV equipment and MFDs
• Carry out Internal/external post and courier deliveries/collections
• Raise proactive and customer feedback requests via the Maximo system and ensure each request is managed to satisfactory completion
• Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines
• Liaising with FM oversee all contractor activity to minimise impact on site operation and customers
• Raise accident and incident reports and track through to closure
• Provide operational support to any internal events
• Actively seek and review customer feedback, track remedial actions through to closure
• Support with all internal and external audits
• Work flexibly to support out of hour requests and extended hours to self-cover operations

We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.