Corporate Receptionist  - Ernst & Young, Greater London

40hrs Per Week Monday - Friday

Company Profile

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.

Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Standards

As a Corporate Receptionist, you will serve as the first point of contact for our organisation, providing exceptional customer service to clients, visitors, and employees. Your role is crucial in creating a positive and professional impression of our company. In addition to delivering outstanding customer service, you will maintain high levels of security awareness and adhere to uniform standards to ensure a safe and consistent environment.

Profile

As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

Receptionist Duties:

• The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and all employees in line with agreed service level agreements and procedures. We aim to make the client's first impression a positive and lasting one.
• To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk.
• To handle all incoming telephone calls/enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
• To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
• To liaise and communicate with other team members and other service departments in a clear and timely manner ensuring service delivery and team work.
• To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including  rearranging furniture and room layouts as required
  To report any maintenance issues requiring attention in the reception and client suite areas.
• Provide support to all Reception desk across two buildings 1 More London Place & 25 Churchill Place.
• To maintain an organized and tidy work area — this is to include the front desk, seating area, meeting rooms.
• To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded.
• To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
• To ensure that waiting visitors are kept informed of any delays and to ensure client comfort.
• To replenish meeting rooms, as required, with pads, pens and pencils.
• To ensure that all required hospitality is served promptly and to the highest standards.
• To ensure all audio-visual equipment is working and provide support when required.
• To maintain appropriate stationery stocks in the reception area.

Qualifications:

• Previous experience as a corporate FOH receptionist is preferable.
• Previous experience of working in a professional/corporate environment is essential.
• Previous experience of corporate customer service environment essential.
• Strong customer focus.
• Able to work independently and as part of a team.
• Ability to communicate effectively both verbally and in writing is essential
• Computer literacy skills — Intermediate Excel, ability towork with formula's, Word and Outlook
• Must have sound numerical skills.
• Ability to operate calmly under pressure.
• Able to demonstrate a professional and organized approach to the role.
• Logical thinker, able to spot errors and resolve queries.
• Able to deal with interruptions, work to deadlines and prioritize.
• Strong relationship skills — able to build and maintain rapport with guests.
• Able to multi task and be flexible.
• Enthusiastic, committed and determined.
• Sense of humour and an eye for detail.
• Striving to improve the service offered with proactive approach to service delivery and client satisfaction.