Control Room Operator

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  • Ref:
    69393
  • Location:
    London
  • Employment:
    Full time
  • Closing Date:
    20 February 2025

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.


Job objectives and responsibilities

 

The ultimate goal of the Workplace CCTV Operative is to keep the Client's people, property and assets safe, by monitoring the CCTV cameras to identify, prevent and manage incidents.  To be an active and contributing member of the Workplace team, ready to step in and support any area at any time.     

  • Operate under a “Keep the property and building users safe” mindset
  • To always conduct oneself in a warm, professional and engaging manner whilst ensuring the area remains secure at all times. 
  • To protect the customer's property, people, and assets
  • To be highly visible, always available and the “go to” person for queries
  • To be immaculately groomed, approachable, and helpful at all times
  • To deliver a 5* hotel concierge style experience at all times, even in BOH areas

 

Main duties

Experience:

  • Deliver an experience that is professional, friendly and attentive at all times
  • To proactively look out for building or safety issues, ensuing a swift resolution
  • Be the face of the facilities team by providing tangible service that is visible and easily accessible
  • Greet and acknowledge all colleagues and building users as they arrive/depart/pass by, ensuring they receive exceptional service
  • Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies

 

Process:

  • Monitor, respond to, and manage all alarmsOperate and monitor CCTV screens
  • Incident reporting
  • Access control and associated tasks, such as updating / removing access for building users and contractors
  • Car park / locker / bicycle storage management and auditing
  • Support onsite facilities inspections, floor walks and service audits
  • Proactively log work orders
  • Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
  • Ensure communication and follow-up on any problems
  • Administrative tasks and ad hoc reporting (eg Occupancy and leavers reports, fire bag audits etc)

 

Service:

  • Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
  • Lost property management
  • Creating, updating, and displaying signage as required

 

Security:

  • Respond to and coordinate First Aid or Security incidents
  • Comply with legal obligations and safety requirements of the role
  • To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies
  • Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's)
  • Generate reports and send to the relevant people, eg first aid/wardens, waste etc
  • Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned
  • Focus on out of line safety and security items
  • To immediately report any systems malfunctions
  • Host contractors on site

 

Partnership:

  • Provide support to the wider service team as and when required
  • Support the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
  • To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
  • Provide ad hoc cover and support to other work areas and teams
  • Complete any reasonable management request or task
  • Deputise in the absence of your Manager or similar supervisory position

 

Person Specification

  • 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality
  • Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
  • SIA certification (training can be provided if required)
  • CCTV licence
  • Immaculate grooming, personal presentation and sense of style
  • Flexible, agile, and adaptable
  • Comfortable with wearable and mobile tech (radios, headsets, tablets)
  • Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
  • Must be highly proficient in Outlook, Word, Teams, and Chrome
  • Core skills required:  Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation

 

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times.
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
  • Use all work equipment and personal PPE properly and in accordance with training received.

Report any issues or training needs to your Line manager and /or  via your divisional incident reporting system;

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
Lloyds Banking Group - London - 33 Old Broad Street
Lloyds Banking Group, 33 Old Broad Street, London, Greater London, England, EC2N 1HZ
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Benefits

Pensionpension
Life Assurancelife-assurance
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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