Job objectives and responsibilities

·                         To assist with the presentation, service and cleaning of the ward and other hospital areas and equipment to the company, client and guests satisfaction.  To enhance the sense of well-being of all patients.

Main duties

·         To ensure the cleanliness and tidiness of the unit at all times as is reasonably practical.

·         To prepare the service areas with the necessary service equipment

·         To ensure that the service is as required as per ward SLA requirement and where required recorded.

·         To provide exceptional service to the patients 

·         To perform general and specific cleaning duties in accordance with the cleaning schedules.

·         To maintain high standards of personal hygiene practices as laid out in your Health and Safety manual.

·        To carry out duties in any department as required and carryout cleaning associated with that area.

·         To assist other local units for personal development or at times of staff shortage when required.

·         To report any complaint, compliment or incident of accident, near miss, fire, theft, loss, damage or other irregularity to the Patient meal supervisors or to the Patient Meal Catering Manager.

·         To attend all mandatory meetings and training courses as required for the betterment of the operation and personal development

·         To comply with all MITIE Policies and Procedures laid down in the MITIE Catering's operations manual and MITIE Employee Handbooks.

·         To be aware of and adhere to legal and Company regulations relating to the following areas;  Health & Safety, HACCP, Food Hygiene, Sales of  goods/trades description, Employment law, fire regulations, HR procedures, training guidelines & procedures.

·         To set the example by being professional at all times

·         To maintain and ensure teamwork and good ethics with your colleagues & supervisors.

·         To wear Personal Protective Equipment (PPE) as required when carrying out specific duties in accordance with the MITIE Health and Safety Manual. Set an example by being professional at all times

·         Correct all unsafe conditions immediately

Person Specification

·         A strong communicator, who can easily interact with customers and team members

·         Enthusiasm to learn and be actively engaged in their job

·         Diligent

·         Good time keeper, punctual

·         A team player

·         Committed

·         Someone who possess good organisational skills 

Working within the Mitie values and behaviours

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy -

We do what we say we will

How we behave…

·           We treat all colleagues with respect

·           We challenge people when they don't do the right thing

·           We welcome advice from anyone that might improve what we do

·           We are open and honest

·           We think safety and always follow rules for safe working

Helpful -

We go out of our way to make a difference

How we behave…

·           We work with each other to achieve the best for clients and for Mitie

·           We share information to help colleagues succeed

·           We build great relationships

·           Our first response to requests will always be positive

·           We look out for each other, never walking by unsafe actions or situations

Inspiring -

We help others to be the best they can be

How we behave…

·           We support and encourage each other to develop

·           We lead by example

·           We set clear expectations

·           We listen to and learn from others

·           We learn from mistakes and incidents to prevent recurrence

Passion Take our people, add their passion, and you get something really special.

Spirited -

We give it everything we've got

How we behave…

·           We do good things for each other, the environment and the community

·           We appreciate diversity and encourage it

·           We demonstrate team spirit

·           We are committed to doing things better and setting new standards in all that we do

·           We take pride in what we do and have fun doing it

·           We celebrate success and say thank you

Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.

Pioneering -

We do things that excite and amaze

How we behave…

·           We bring new ideas to the way we do things

·           We are willing to try new things

·           We encourage and support innovation

·           We consider things from other peoples' points of view

·           We embrace new thinking and technologies

·           We build health & safety into everything we do

Health and Safety responsibilities

·         Follow Group and company policies and procedures at all times;

·         Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

·         Use all work equipment and personal PPE properly and in accordance with training received;

·         Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;