best practice whilst balancing risk and commerciality to deliver the best results for our business.

This is a hybrid role normally 1 day per week in the office, (Bristol or Birmingham) with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies.

What to Expect

• Management of your own caseload of absence management cases using your knowledge in ER and employment law, from receipt of a case through to its conclusion.
• Actively supporting and coaching People Managers to effectively manage short term and long-term absence cases to raise levels of attendance throughout the business.
• Provide HR advice in relation to HR absence management policy, practices & procedures.
• Acting as the Subject Matter Expert for absence within the ER team.
• Management of death-in-service cases, liaising with internal support departments and proactively supporting next of kin.

• Utilise technology, including our case management system, to remotely deliver a quality service to our customers.
• Exposure to a wide variety of contracts across many sectors, both public and private

• Be part of a wider customer service focussed People Support team, Mitie's central HR function
• Support with triaging ER cases received from the business

What we are looking for

• Employee Relations knowledge or keen interest in Employee Relations
• CIPD qualified or looking for the opportunity to be supported with your studies
• Proficient IT skills including MS Word and MS Excel.
• An understanding of HR systems would be an advantage.
• Keen interest in Employment Law.
• Strong understanding of and respect for confidentiality.

Competencies

• Curious thinker - has an inquisitive mind, researches and asks questions.
• Strong customer service focus, with excellent written and oral communication skills.
• Strong case management skills where there are competing priorities
• Well organised, with the ability to work to tight deadlines and excellent attention to detail.
• Ability to work well in a team and to work on own initiative.
• Coaching & influencing – uses different approaches and influencing techniques supported by logic, facts and key benefits.