Job Description – Account Administrator

Business/Contract/Department: B&Q  
Job Title: B&Q Account Support (client funded)
Reporting to (Operations Manager): Laura Burgess  
WBS 03460-292675 B&Q Northampton. 35 hours per Week

Our values and behaviours - Delivering The exceptional, every day.
Our vision and values are built on the simple premise of ‘The exceptional, every day'- our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us. 
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture – our core values and how we behave: 
•    We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
•    We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
•    We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
•    Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
•    Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities  -  
    Coordinate the administration of SharePoint for the B&Q Account.
    Oversee datasets through Dashboards, including new starters and leavers.
    Manage communication channels, including email, Teams, and Viva Engage.
    Administer the rhythm and routine of the Area Managers' visit cycle.
    Handle diary management and planning for projects, including SOC and monthly meetings.
    Serve as a single point of contact (POC) for officer support, including uniform, devices, and systems access.
    Provide Administration support for Weekly Management Meetings 
    Daily Critical Success Factor communication (Daily Flash of key account metrics, for example Crime Reporting)

Main duties : 

    Maintain a list of officers and detectives associated with the B&Q Account.
o    Monitor, long service, absence, 
    Order uniforms for new officers, process replacement uniform requests including notebooks, maintain a register of the uniform wardrobe per officer, and ensure a suitable level of stock with with each managers.
    BWC (Body-Worn Cameras): Ensure that each deployed person has access to a working device and maintain an asset register for devices associated with each person.
    Electronic Devices: Ensure that each person on the account has a working device with a Mitie email account and a working link to Synapse.
    Manage WP+ records for each person, including ID badges, SIA licenses, notebooks, and NOK (Next of Kin) details, expression of will, etc
    Take ownership of communication channels inside Mitie and B&Q using Viva Engage
    Reward and Recogntion Managment
o    Support award nominations for external bodies
o    Coordiante Mite star & celebration hub awards
    Oversee E-Learning and mandatory training completion for all officers
o    Key focus on H&S and Data security 
    Oversee Merlin Dashboards – DOR, patrols, incidnts
    Coordinate cycle of communication and colleagues updates to all field-based teams, including toolbox talks of the month, town hall calls, newslewtter, business updates, staff discount renewals.
o    Monthly process linked to newsletter content
o    Qtly Management Meetings 
o    PDP for Managers
o    Teasm Talk Local 
    Manage workflow prompts for Managers to resolve identified issues, such as phone lists of officers to be contacted regarding device use.
    Data Collection and summary from MS forms used on the Account with trend analysis

 Project Work :

    Plan SIA CCTV training for all officers
    SOC set up and coordination of project plan
    Recruitment & SC usage progress
Systems to be used (full training to be provided)

    WP+ (mitie inhouse time & attendance system)
    Synapse Analyst (crime reporting 
    Power BI Mitie Dashboards
    Sharepoint / MS Teams
    Earcu (Recruitment & selection)
    Procious (Right to work software)
    People Hub (Mitie in house systems)

Person Specification:  Essential & Desirable criteria

    Excellent communication and presentation skills (E)
    Planning and organisational skills using system tools (E)
    Strong data analytical ability using Microsoft products, particularly Excel connecting with Power BI (D)
    Proven ability in delivering oral and written presentations to senior leadership (E)
    High standard of IT skills, including all MS systems: Word, Excel, and PowerPoint (E)
    Good standard of written skills (E)
    Ability to work on own initiative and maintain a suitable home working environment (E)

Health and Safety responsibilities
•    Follow Group and company policies and procedures at all times;
•    Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
•    Use all work equipment and personal PPE properly and in accordance with training received;
•    Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

 Information Security
•    Ensure compliance with Mitie's information security procedures in all activities;
•    Proactively identify and report security risks to your manager;
•    Report actual and suspected security incidents;