Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
We are looking for an experienced Guest Experience Team Leader who embodies the warmth, professionalism and attention to detail associated with five‑star hospitality, while confidently leading a guest services team.
Based in a prestigious corporate workplace, you will take ownership of the guest experience across reception and shared spaces, leading by example to ensure consistently exceptional service delivery. This is a hands‑on leadership role that blends hospitality excellence with people management, operational oversight and client engagement.
This is more than reception — it is a hospitality‑led leadership role where standards, service culture and team performance truly matter.
• Lead, motivate and support the Guest Experience team to deliver a consistently high‑quality service
• Act as the senior front‑of‑house presence, creating outstanding first impressions for visitors and colleagues
• Oversee visitor management, ensuring smooth arrivals, departures and daily operations
• Coordinate meeting room and event space setups, ensuring accuracy and presentation standards are met
• Maintain immaculate standards across reception, meeting rooms and shared areas
• Support onboarding, training and day‑to‑day coaching of team members
• Act as a key point of contact for the client and wider workplace teams, escalating issues appropriately
• Drive service standards, continuous improvement and a proactive, solutions‑focused culture
• Previous experience in a team leader or supervisory role within hospitality, customer service or corporate reception
• A strong hospitality mindset with the ability to lead by example
• Excellent communication, interpersonal and stakeholder‑management skills
• High standards of personal presentation and attention to detail
• A confident, proactive approach with the ability to manage priorities and support others
• Competence using workplace technology (Outlook, Teams and related systems)
• Experience supporting or coordinating events is desirable
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
