Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Join us and help deliver the exceptional, every day.
As a member of the prestigious 5* Mitie team, you will lead the Reception to deliver a first-class service. Your role involves ensuring all customer requests and site reception activities are carried out efficiently and effectively. This includes providing an exceptional customer experience for all residents and visitors by consistently delivering operational activities of the highest standard.
You will be a key driver in fostering a culture of customer excellence, ensuring all guests receive a warm welcome and consistent service delivery. Your responsibilities include delivering a flawless, high-quality 5* reception offering, creating memorable experiences for each individual. This involves covering the reception desk, signing in visitors, issuing passes, giving health and safety briefings, conducting inductions, answering and resolving telephone and face-to-face queries, and hosting and booking meeting rooms for clients.
Building professional relationships with key stakeholders to understand their personal requirements is essential. You will identify and manage methods to improve quality, standards, and variety within the reception service to meet client needs. Effective management of administrative tasks, such as monthly visitor figures, no-show reports, and staff passes reports, is also required. Additionally, you will respond to the Reception Inbox, ensuring all emails are replied to promptly.
Handling guest complaints and providing swift solutions or escalating as appropriate is part of your role. You are expected to portray a friendly, professional, and courteous demeanor at all times and lead by example. Proactively assisting with any events that clients require support on and representing the team for the engagement team are also key responsibilities. You will support and work with the Concierge Team as needed.
Person Specification:
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
