Job Overview:

The purpose of this role is to provide operational management of the Euston Podium/Tower and Snowhill (HS2) sites, on the Department for Transport (DfT) facilities management contract. The role is responsible for managing all areas of service delivery for the HS2 buildings. The role will provide operational leadership and direction to ensure compliance with service delivery obligations, support the Compliance Manager in management of the P & L, SLA's and KPI performance measurement, you will also act as liaison for project and small works. Candidates will be required to meet security checks (minimum BPSS) to work on the client premises.

Main Duties:

• Provide operational management and leadership for all TFM service delivery across HS2 sites in line with contract obligations and service standards with a bias to soft services
• Ensure appropriate levels of resources are deployed with succession and development plans in place.
• Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
• Embed a zero accidents culture of Health and Safety within the contract
• Support the Customer Relationship & Experience Manager and liaise, communicate with client business unit representatives on all areas of service delivery, performance improvement and service development.
• Support the Apprentices and manage the people development and succession planning activities to retain talent and minimise attrition.
• Ensure that the budget is adhered to, and all levels of expenditure are within the set contract targets.
• Drive excellent performance levels across the site, implementing Business Improvement Plans to ensure continuous improvement, best practice and innovations are at the heart of our model.
• Ensure Mitie staff are fully motivated in their work, visibly live the corporate values and exhibit the behaviours that enhance their work experience and the experience of the customers they serve.
• Work with all Mitie First service providers and Third-Party suppliers to provide an integrated and seamless service delivery model to the Client and its stakeholders.
• Liaison with the specialist function teams outside the account to ensure full capture of best practise.

What we are looking for:

• • Substantial and proven experience in management of FM services on a large corporate office environment
  • Experience in management of TFM services, including but not limited to; Helpdesk services, Hard Services, Cleaning services, Security services, Reception services, Catering & Vending Services.
  • Excellent people communication skills: ability to manage and develop positive relationships with clients and stakeholders
  • Experience of successfully managing and overseeing delivery of small / medium projects
  • Understanding of business critical / technical environments and key soft services experience
  • Good working knowledge of H&S related to TFM services
  • Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships
  • Good communicator at all levels and able to present their case competently ensuing all understand what is being delivered