Workplace Host – Guest & Community Experience

Love creating great experiences and making people feel welcome? This role might be for you.

Division: Signature Guest Services

Location: London

Hours: 40 hours per week, between 7:00am – 6:00pm

Hourly Rate: £16.50 per hour

About the Role

At Signature, we don't just run workplaces, we create experiences that people remember. We promote the welcoming environment for people to connect.

Our Guest Experience & Community Hosts are Moment Makers. The people who bring energy to reception, turn everyday interactions into memorable moments and help create workplaces where employees and guests feel welcomed, supported and inspired.

This is a dynamic, people-focused role where you'll spend your day moving throughout the workplace - welcoming visitors, supporting events, engaging with employees and spotting opportunities to improve the experience.

You'll act as the eyes and ears of the workplace, helping ensure everything runs smoothly while creating a positive and welcoming environment for everyone on site.

At Signature, we believe in identifying friction before it becomes feedback.

Why This Role Matters

Workplaces are more than just buildings, they're places where people collaborate, connect and spend a significant part of their day.

The Guest Experience & Community Host plays a key role in shaping how that environment feels.

From the first welcome at reception to the small everyday interactions across the building, you'll help create a workplace that feels welcoming, seamless and engaging.

You'll also help spot opportunities to improve the environment, identifying issues or pain points before they impact employees or visitors.

Because great workplace experiences don't happen by accident, they happen when people care enough to notice the details and create moments that matter.

What You'll Be Doing

• Delivering an exceptional welcome – creating a warm, confident first impression for all employees, visitors and guests arriving on site, ensuring every interaction feels professional, friendly and personal.

• Managing the visitor journey – supporting visitor registration and check-in, helping guests navigate the workplace and ensuring every visit runs smoothly from arrival through to departure.

• Creating memorable everyday interactions – turning simple moments such as elevator journeys, workplace encounters and reception interactions into positive, engaging experiences.

• Supporting workplace events and activations – assisting with the setup, coordination and delivery of workplace events, helping create an engaging and vibrant community within the building.

• Bringing creativity to the workplace – contributing ideas, content and storytelling that help bring the workplace culture to life and create moments that employees remember.

• Acting as the eyes and ears of the workplace – proactively observing the environment to identify operational issues, service gaps or opportunities to improve the experience before they impact employees or guests.

• Proactively resolving or escalating issues – logging and escalating workplace issues through the appropriate systems to ensure they are resolved quickly and effectively.

• Supporting workplace operations and coordination – assisting with meeting room coordination, workplace administration and maintaining high presentation standards across guest-facing spaces.

Who This Role is Perfect For

You don't need previous workplace experience to apply.

What matters most to us is your personality, energy and mindset.

This role is perfect for someone who:

• Loves working with people and creating positive experiences
• Brings warmth, confidence and professionalism to every interaction
• Notices the small details others might miss
• Enjoys being active and engaging with people throughout the day
• Is proactive and enjoys solving problems before they become issues
• Takes pride in creating welcoming environments

If you have experience in hospitality, retail, events or customer service, that's great — but it's not essential.

At Signature, we can teach the skills. What we're really looking for are the right behaviours and attitude.

The Signature Way

At Signature, we believe great workplace experiences are created by people who care about how others feel.

Our Guest Experience & Community Hosts bring this to life every day by:

• Owning the energy and creating a positive atmosphere
• Communicating with presence, confidence and warmth
• Engaging with intention and noticing the small details
• Creating moments that matter in everyday interactions
• Personalising experiences so people feel recognised and welcomed
• Using technology and insight to help the workplace run seamlessly
• Continuously looking for ways to improve the experience

Because the best workplace experiences are created when people are present, proactive and passionate about service.

What We'll Give You

• 25 days holiday, plus bank holidays
• Company sick pay
• Access to Virtual GP (including your family)
• Access to our benefits platform and MiDeal discounts
• Recognition programmes that celebrate the moments you create
• Access to Signature training and development programmes designed to help you grow your workplace experience and hospitality skills
• Access to Facilities Management development programmes

This Role Might Not Be For You If…

• You prefer a role where you are mainly sitting behind a desk
• You don't enjoy speaking to new people throughout the day
• You prefer highly routine tasks rather than a dynamic environment
• You're not comfortable being proactive and spotting issues before they arise

This role is designed for people who enjoy being present in the workplace, engaging with people and creating positive experiences every day.

Ready to Apply?

If you love creating great experiences, enjoy working with people and want to help shape a workplace where employees and guests feel welcome every day, we'd love to hear from you.

At Signature, we don't just deliver service, we create moments that matter.