Job Introduction

 Step into a role where first impressions define the experience. As part of Mitie's Signature Guest services, you will become part of a welcoming, professional team delivering memorable interactions that reflect our client's culture and the Signature vision of creating exceptional experiences in exceptional spaces.

If you thrive in a fast‑paced, people‑focused environment and take pride in service excellence, this is the perfect opportunity to shine.

Contract & Hours

Type of contract: Fixed Term (12-14 months)

Hours: 32 hours per week, Monday–Thursday 

Location: Glasgow

What the role involves:

Customer Experience & Service Delivery

• Deliver a world‑class customer journey, ensuring every interaction is welcoming, polished, and aligned with Signature's high standards.
• Act as a Signature brand ambassador, embodying warmth, professionalism, and service consistency.
• Respond promptly and effectively to all requests, keeping customers informed throughout.
• Maintain an approachable, proactive, and guest‑focused manner at all times.

Workplace Operations & Facilities

• Conduct routine inspections to ensure workspaces are safe, clean, and functioning to a high standard.
• Monitor stationery hubs, tea points, and meeting rooms, ensuring replenishment and presentation excellence.
• Prepare and maintain meeting, conferencing, and event spaces, including AV and hospitality elements.

Meeting Room & Event Coordination

• Allocate and manage meeting room bookings, ensuring smooth coordination across the workplace.
• Support events ranging from senior management meetings to group‑wide engagements.
• Provide operational support including IT setup and catering coordination.

Systems & Administrative Support

• Register and manage all visitor entries using the building's visitor management system.
• Provide basic IT support and attend training sessions to remain informed on Signature and workplace offerings.
• Uphold professional communication standards across telephone, email, and digital channels.

Team Collaboration & Communication

• Work closely with the Workplace Experience Manager to coordinate contractor activity and minimise disruption.
• Support the mailroom with internal and external deliveries as required.
• Build strong stakeholder relationships to understand and anticipate unique needs.

Compliance & Continuous Improvement

• Gather customer feedback, help implement improvements, and support Signature's real‑time feedback culture.
• Uphold workplace policies and participate in audits.
• Recommend ideas and innovations that elevate the workplace experience and align with Signature's ethos of continuous enhancement.

Flexibility & Additional Duties

• Provide cover for colleagues during breaks, absences, or operational peaks.
• Support out‑of‑hours requests when required.
• Maintain confidentiality and integrity across all activities.

About You

You naturally align with Mitie and Signature values, including integrity, exceptional service, collaboration, and a people‑first mindset.

Have a naturally warm, outgoing personality and a passion for customer service

Be confident building relationships with a wide range of stakeholders, including VIPs

Be proactive, organised, detail-oriented and adaptable, with a strong can-do attitude

Maintain a professional, polished and considerate manner at all times

Be proficient in Microsoft Office and basic business administration systems

Demonstrate excellent time management skills and the ability to remain calm under pressure

Why Mitie?

At Mitie, and especially within Signature Guest Services, people come first. We combine high‑quality training, meaningful career pathways, and a culture rooted in care and excellence.

Signature's unique approach blends human warmth with technology‑driven insight, creating workplaces where people thrive and experiences sing. You'll join a passionate team dedicated to continuous improvement, exceptional service, and shaping the workplaces of the future

At Mitie, our people come first. We are committed to developing our Hosts and supporting their career progression through a wide range of professional and personal development opportunities. We invest in helping you grow.