Workplace Experience Manager

Location: Newbury
Hours: 40 hours per week, site-based
Reporting to: Head of Workplace Experience

Delivering the exceptional, every day

At Signature, part of Mitie, we believe exceptional workplaces are created when people, place and services come together around one clear experience.

We are looking for an experienced Workplace Experience Manager to take overall ownership of the workplace experience portfolio across a large and complex campus in Newbury.

Reporting to the Head of Workplace Experience, you will lead the day-to-day campus operation, with accountability for service standards, team performance, commercial control and the overall employee and customer experience.

You will lead through experienced service leads, bringing workplace and guest experience, concierge, travel, communications, events, workplace operations and wider facilities partners together to deliver one connected campus experience. You will also act as a senior operational escalation point and manage the day-to-day relationship with the landlord and managing agent. These responsibilities are drawn from the attached

What you'll do

• Take overall ownership of the workplace experience portfolio, setting clear standards, priorities and operating rhythms.
• Lead, coach and develop service leaders, creating a high-performing culture built around accountability, collaboration and exceptional service.
• Ensure teams and resources are aligned to operational demand, proactively addressing coverage, capability and performance.
• Complete weekly payroll sign-off, ensuring hours, overtime, absence and pay-related changes are accurate and submitted on time.
• Bring multiple service lines and specialist partners together to deliver a consistent experience for employees, customers and guests.
• Build strong relationships with senior stakeholders, business teams, campus partners and service providers.
• Manage the day-to-day operational relationship with the landlord and managing agent, coordinating building activity, planned works and service disruption.
• Lead service reviews and governance, providing clear visibility of performance, risks, actions and improvement priorities.
• Manage budgets, forecasts, labour, suppliers, purchase orders and portfolio expenditure with strong commercial discipline.
• Use KPIs, feedback and operational insight to continuously improve standards, efficiency and the workplace experience.
• Provide visible leadership during significant incidents, high-profile activity, mobilisation and campus change.

Bringing Momentology® to life

You will play a key role in embedding Momentology® across the campus, creating the leadership conditions that enable teams to recognise and deliver the moments that matter.

Through insight, observation, journey design and coaching, you will turn our experience ambitions into clear behaviours, service standards and measurable improvements, making exceptional delivery intentional, repeatable and part of everyday operations.

What we're looking for

You'll be a visible, confident and engaging leader who is comfortable leading through others while remaining connected to the day-to-day operation.

You'll bring:

• Proven experience leading a multi-service workplace, facilities, corporate real estate, hospitality or employee experience operation.
• Experience leading managers or team leaders across multiple service areas.
• Strong understanding of workplace operations and how employee experience, guest services, soft FM and technical services work together.
• Strong stakeholder and client relationship skills, with confidence operating at a senior level.
• Commercial experience across budgets, forecasts, labour, suppliers, purchase orders and performance measures.
• Strong people leadership, workforce planning, coaching and performance-management capability.
• A sound understanding of workplace safety, risk management, contractor controls and business continuity.
• Confidence using Microsoft 365, workforce systems, financial tools and reporting dashboards.
• Flexibility to support significant campus activity, incidents and operational requirements when required.

Relevant IOSH, NEBOSH, workplace, facilities, hospitality, management or customer-experience qualifications would be advantageous, alongside experience within a multi-building campus, integrated facilities management environment, mobilisation or workplace transformation.

Why join Signature?

This is an opportunity to take genuine ownership of a major workplace experience portfolio and influence how employees, customers and guests experience the campus every day.

You'll have the opportunity to:

• Lead a diverse workplace experience portfolio.
• Develop talented leaders and high-performing teams.
• Connect workplace experience, operations and commercial performance.
• Work closely with senior stakeholders and specialist service partners.
• Embed Momentology® at campus level and demonstrate measurable impact.
• Help shape a modern, people-led workplace where experience and operational excellence go hand in hand.

Visible leadership. One portfolio. Clear accountability.

If you're an experienced workplace leader who combines high standards, strong commercial awareness and a genuine passion for people and experience, we'd love to hear from you.