Ref:
81875
Location:
London
Employment:
Full time
Closing Date:
29 October 2025

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

We are on the lookout for a professional, welcoming, and experienced host to join our team.

Working within a 5* Mitie team, you will be the face of The Client workspace, taking full ownership of the working environment by delivering a first-class service across all integrated facilities management services. You will ensure all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit The Client premises.

Main duties

To provide theclient and customers with an exceptional customer experience and journey
Support the Service Level Agreement by ensuring that all activities are carried out effectively

Ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress

Acquire and maintain a comprehensive knowledge of all on site services to be able to advise individual customers in line with their needs

Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests

Carry out a daily inspection of The Client workplace facility at the beginning of each day to maintain workplace functionality, Identifying, reporting and resolving faults, cleaning, maintenance and landscaping needs in addition to HS&E and Operational issues

Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely, manner

Complete daily checks of all meeting, conferencing and event spaces, setting each space to a defined local standard; Including the provision and restocking of all stationery, flip chart and sundry items, and testing that all AV and conferencing technology is fully operational
Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
The Workplace Concierge may occasionally support and assist the client with both onsite and offsite events, acting as a main point of contact to ensure everything runs effortlessly

Coordinating of events and large-scale meeting, such as group wide events or senior management meetings

To ensure meeting rooms are organised for events in conjunction with Host. Liaising with host and to assist with the delivery of events as they occur. This may require some flexibility with work hours on occasion for attendance at early morning or evening events as well as assisting with hospitality suties (waitressing, serving alcoholic drinks and manning registration desk

Work flexibly to support out of hour requests and extended hours to self-cover operations
Provide operational support to any internal events

Support the mail room team when required carry out Internal/external post and courier deliveries/collections

Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines

Liaising with the Workplace Experience Manager oversee all contractor activity to minimise impact on site operation and customers
Raise accident and incident reports and track through to closure
Actively seek and review customer feedback, track remedial actions through to closure
Support with all internal and external audits
Provide cover for absence, breaks and when requested, including Barista duties
Work flexibly to support out of hour requests and extended hours to self-cover operations
Proactively make recommendations/suggestions/initiatives to support contract evolution

To assist in any other reasonable duties as required by your manager or clients

Demonstrating and leading a “one team” approach

Uphold the vision and values of Signature in all actions and behaviours

Maintain and practice a high degree of confidentiality and integrity

Ensure client needs are met in terms of greeting visitors, answering telephone calls, directing calls, booking meeting rooms, car parking facilities etc

Provide IT assistance and attend regular training of services

Set up all IT equipment for each meeting

To ensure that visitors are entered on to the building visitor database through an online software package

To build professional relationships with key stakeholders to develop knowledge of personal requirement

To act as the central point of contact on-site for all service lines, contractors, clients and guests

To handle any guest complaints and provide a swift solution or escalate as appropriate

To portray a friendly, professional and courteous demeanour always, using open and appropriate body language

To ensure telephone and email etiquette is professional and always adhered to, including the answering of calls and emails using the appropriate greeting and sign off

To be articulate and pre-empt the needs of clients and visitors

To be responsible for the upkeep and cleanliness of your allocated areas

Person Specification

A clear understanding of Health & Safety practices, IOSH certified preferred

An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.

Computer literate (Word, Excel, Outlook E-mail)

Clear, strong and confident communication skills

Team player with an enthusiastic attitude

To work efficiently and effectively in a team as well as individually

Able to work off their own initiative and with minimal direction.

Organised, capable of managing and prioritising multiple workflow requirements.

Excellent written and oral communication skills

High attention to detail

Flexible and proactive.

Passionate about exceptional customer service

Ability to build positive relations with colleagues, guests and clients

Immaculate personal presentation endorsing the Signature five-star image

Be flexible to support the rotational shift patter 8am-9pm and the business needs of the client

Enthusiastic and conscientious

Customer orientated approach

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.