Ref:
73781
Location:
Manchester
Employment:
Full time

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

Facilitate the delivery of all FM related services within your area whilst ensuring customer requirements are met and their needs are anticipated at all times, to be proactive in delivery
Proactive in keeping communal floor areas, including hubs, staircases, coffee points and copy areas well stocked, tidy and safe.
Take full ownership of all aspects of meeting rooms including housekeeping and AV equipment
To take a hands on approach with the mailroom activity ensuring all processes and procedures are followed correctly
Engage with all MITIE partners so as to ensure a collaborative and efficient approach and a swift response to all service requests. This will require continual communication with the FM Helpdesk and service managers/supervisors in addition to keeping the customer up to date at all times
Full responsibility for regularly updating Network Rail colleagues, face to face, on progress of tasks being carried out which have been reported by them and seeking their comments and feedback as and when appropriate
Responsible for assisting with the updating of CAFM on the progress of logged jobs
Report issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA's
To work alongside the Customer in a consultative manner offering support and guidance on areas of practical Quality, Health,Safety and Environmental.
Act as a first point of contact and advise end users on all aspects of mail and distribution services where no Senior Workplace Co-ordinator is in place
To be responsible for all compliance documentation ensuring all documentation is regularly updated and maintained
Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
To be flexible in approach to work patterns and systems to maintain the standards required
Adhere to any reasonable management requests from line managers or client contact
Cover the holidays of other staff in Manchester area

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.