Job Title: Workplace Concierge Coordinator

Reporting to: Front of House Manager

Hours: 40 per week Monday to Friday within the Business hours of 07:00-18:00

Working as part of ‘The Workplace' Mitie team, you will be the face of the workspace by delivering a first-class service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit the premises by consistently delivering operational activity of the highest standard

Main duties

• Liaise with service providers to ensure delivery of a quality service, on time, to specification
• To ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress

• Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
• Work to and periodically review and update a standard set of operating procedures
• Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
• Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions
• Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
• Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely manner
• Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
• Working closely with the catering team, ensure all hospitality orders are delivered correctly and on time and all completed hospitality is collected efficiently.
• Customer support and training of the room booking and visitor management systems 
• Raise proactive and customer feedback requests via the Maximo system and ensure each request is managed to satisfactory completion
• Attend weekly service line meetings to ensure a one team ethos is created throughout the team,
• Provide operational support to any internal events, working closely with marketing, catering and other stakeholders to ensure seamless service
• Manage and maintain floor plans, ensuring they are accurate and updated to reflect current business requirements
• Work flexibly to support out of out of hour requests and extend hours to self-cover operations
• To support the Service Level Agreement by ensuring that all activity is carried out effectively

Person Specification

• Customer orientated approach
• Passionate about exceptional customer service
• Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment
• Ability to build positive relations with colleagues, guests and clients
• Enthusiastic and conscientious
• Computer literate (Word, Excel, Outlook E-mail)
• Clear, strong and confident communication skills
• Team player with an enthusiastic attitude
• To work efficiently and effectively in a team as well as individually
• Able to work off their own initiative and with minimal direction
• A clear understanding of Health & Safety practices
• Organised, capable of managing and prioritising multiple workflow requirements
• Excellent written and oral communication skills
• High attention to detail
• Ability to carry out manual handling duties