We are excited to offer an excellent opportunity for a seasoned Workplace Concierge to join our team in a prestigious five-star corporate setting in a fast-paced environment committed to Customer Excellence. We are looking for someone with a good attention to detail, able to work within a team and also use their initiative to take our service from good to great. Flexibility is required to support events. 

Salary: £29000

Hours: 40Hrs

Monday – Friday (Business Operating Hours: 07:00 - 21:00)

8 Hours Per Day with 1 Hour unpaid break

Main Duties

Key Responsibilities:

• Serve as the primary point of contact for all internal and external visitors, ensuring a warm and professional welcome.
• Providing assistance for all visitors utilising the meeting rooms, this will include site induction, use of technology, assisting the hospitality team to ensure all meeting rooms are prepared and reset after each meeting. Assisting with meeting room bookings to ensure the space meets the customers requirements.
• Deliver exceptional service standards in all activities and interactions.
• Collaborate seamlessly with the Workplace Team to provide integrated support to our client.
• Foster strong relationships with key stakeholders, anticipating their needs and ensuring a positive and productive work environment for both colleagues and clients.
• Facilitate courier deliveries, data archiving, and mail movement for the business.
• Manage and order stationery stock for the business.
• Ensure a tidy and clean appearance across the floor, including desks, collaboration spaces, and breakout areas.
• Act as the first point of contact for FM-related issues, logging calls on behalf of building occupants and directing them to the appropriate department.
• Maintain a visible presence on all the floors.
• Manage and allocate workplace lockers in accordance with client protocols.
• Support incident management for fire evacuations in line with client protocols.
• Assist with the management and coordination of small works on the floors.
• Provide staff inductions, explaining agile working practices, health and safety elements such as fire alarms, and general wayfinding information.
• Maintain constant communication with all other service lines to ensure seamless delivery to building occupants.
• Fulfil all reasonable requests from visitors and colleagues to ensure their comfort, satisfaction, and safety.
• Coordinate and collate management information as required by the Soft Services Manager, including reports, service failures, work volumes, contract performance, and audit results.
• Work with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week.
• Undertake periodic reviews of service delivery to identify areas for improvement and cost savings.
• First Aid and Mental Health training is desired but can be provided.
• Complete all mandatory e-learning modules and toolbox talks.
• Coordinate and support events from conception to delivery, requiring communication with the host.
• Provide flexibility to support the team during leave and sickness cover on reception.
• Offer IT technology support for meeting rooms and personal spaces, including Microsoft Teams Room technology and AV equipment.
• Support any reasonable request made by your line manager.
• Reconfiguration of meeting room space to meet client requirement.