Job Overview

This is an integral role in the delivery of FM services and in maintaining high standards of service throughout the building, acting as an ambassador for both MITIE and Network Rail. You will be accountable for the FM services delivery across the Network Rail sites as well as being responsible for all FM communication to the Network Rail colleagues. You are a key part of every customer's journey and experience whilst in the building and are an ambassador to exceptional customer service. Establishing great relationships with our Customers and inspiring the team to take full ownership of all FM services are key to this role as well as driving the FM Customer service agenda across our service teams. By doing so, this role will make a real contribution to making Network Rail's workplace a fantastic working environment.

Main Duties

• As the Workplace Coordinator, you will facilitate and manage the delivery of specific FM services within designated areas of Network Rail. Providing a positive, professional and seamless link between FM teams and various supply partner teams, Network Rail colleagues. You will engage with all MITIE partners to ensure a collaborative and efficient approach and a swift response to all service requests. This will require continual communication with the FM Helpdesk and service managers/supervisors in addition to always keeping the customer up to date. The Workplace Coordinator will be responsible for assisting with the updating of CAFM on the progress of logged jobs and reporting issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA's.

  You will hold monthly meetings with occupants, and stakeholders, building sustainable and harmonious relationships between building occupants, and the WPM teams and provide monthly updates of staff moves within your area to work alongside the Customer in a consultative manner offering support and guidance on areas of practical Quality, Health, Safety and Environmental. 

What we are looking for

• To be successful in this role, you will have previous experience in multi occupancy and large-scale account, customer service and IFM service delivery, helpdesk processes, workflows with knowledge of QHS&E procedures and legislation. You will have clear, confident communication skills with the ability to communicate effectively with a wide range of people both 
  written and verbal. The ideal candidate will be team player with an enthusiastic attitude and Pro-active approach to work. You will have good stakeholder management skills and the ability to manage and prioritise workload effectively. IOSH certification is desirable.