Workplace Assistant– Newcastle 

Reports to: Workplace Coordinator

Scope:

The Workplace Assistant as part of the operational management team here at EY.  They are responsible for managing facilities management within their designated space.

Purpose:

Act as secondary contact for all Workplace Services, local office operations and Direct Managed Services at local office level with staff. Develop knowledge to act as a signpost for internal client queries
Build relationships with the client and help them to develop and grow as a company

 Key Responsibilities:

Office requirements
First point of contact for all workplace services and office operations
Daily completion of set to go/Attention to Detail each day for all areas
Reporting and monitoring office issues, maintenance requirements and meeting agreed SLAs by notifying managed services & reporting via the app
Completion of office weekly status reporting
Poster and communications management
Replenishing stationery/paper supplies by placing orders with vendors
Onsite personal storage, team storage and key management
Monitoring cleaning and reporting issues to managed services
Ensure clear desk policy is upheld and adhered

Meeting room management
Meeting room management working closely with other service lines to ensure all meeting rooms are set up correctly, clean, equipment is in working order and fabrics are up to the standard

Health and safety responsibilities
Completing inductions for new joiners
Supporting leavers process
First aid support
Fire marshal duties
Follow process for Health & Safety reporting incidents or accidents
Ensure all fire routes are clear by completing multiple floor walks during the day and reporting any defects to remain compliant
Provide updates for the Business Continuity Plan
DSE assessor
Manage health & safety noticeboards

IT requirements
Replenishing printer paper each morning and throughout the day
Reporting issues to IT helpdesk

Security
To report incidents as appropriate per agreed process
To advise individuals to secure attractive items including laptops in accordance with EY's policies.

Environmental
Support and assist with the roll-out of environmental initiatives
Promote best practice across the office for waste and energy management
Support environmental policy to improve overall performance and help with achieving environmental objectives and targets

Service Delivery:

To plan, allocate and monitor own work and ensure targets are met and work is carried out to meet and exceed agreed standards, creating necessary conditions for maximum
To drive an exceptional service experience which provides a seamless interface for the service users whilst driving continuous improvement, sharing best practices and connecting the community.
To create and maintain a healthy, safe, and secure environment and ensure compliance with all health and safety
To ensure the local teams adequately support client requirements such as business continuity planning, information security, internal/external certification audits, financial, security and HSEQ data.
To ensure the effective implementation of all HSEQ and other policies and processes.
Main point of contact for EY employees.

Client:

To deal with all client issues that are escalated from the local teams & client representatives.
To encourage, collate, action & improve all user feedback.
To develop a good working relationship with end users.
To demonstrate and drive pride and professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues putting the customer / client first and foremost.

Experience and Attributes

Open, approachable, helpful and positive
Highly organised
Strong customer focus and influencing skills
Self - starter
Minimum five years' experience ideally in the workplace office environment/ Facilities Management industry.
National level qualification in facilities management, management or customer services is preferred.
Educated to GCSE standard with at least five Grade C passes or above OR an NVQ qualification in business administration, customer service, ICT or equivalent.
An aptitude for new and imaginative approaches to work related issues, identifying fresh approaches and a willingness to question traditional assumptions.
A strong team player with excellent interpersonal and communication skills.
Ability to communicate and interact with client and team members at all levels.