TPI Leisure Assistant - Job Description

Job Title: TPI Leisure Assistant
Location: Education Village / Darlington Schools Contract
Reporting To: Facilities Management Team

Pay Rate: £12.71
Position: Permanent
Contract Type: Part Time
Location: Kajima Darlington Schools - Darlington - Harrowgate Hill

Role Purpose

To support the day-to-day operation of the leisure facilities, reception areas, and associated school premises by providing excellent customer service, undertaking reception and visitor management duties, carrying out cleaning tasks, and assisting with the safe operation of the swimming pool and leisure areas.

Key Responsibilities

Reception and Customer Service

• Provide a professional and welcoming front-of-house service to visitors, hirers, clubs, and members of the public.
• Sign visitors, contractors, and leisure users in and out of the premises in accordance with site procedures.
• Monitor bookings and assist with customer enquiries.
• Ensure reception areas remain tidy, presentable, and fully stocked with relevant information.

Cleaning and Housekeeping

• Carry out routine cleaning duties throughout leisure and school facilities, including changing rooms, toilets, corridors, reception areas, and activity spaces.
• Undertake litter-picking duties across external areas to maintain site presentation standards.
• Assist with waste collection and disposal in accordance with site procedures.
• Report any cleaning, maintenance, or health and safety concerns to management.

Swimming Pool Duties

• Assist with the preparation and closure of the swimming pool area for users.
• Install and remove lane ropes as required for swimming sessions and activities.
• Assist with the deployment and removal of pool covers in line with operational procedures.
• Maintain cleanliness and presentation standards within the pool and changing areas.
• Report any defects, hazards, or concerns within the pool environment.

Health, Safety and Compliance

• Follow all health and safety procedures, including safeguarding, security, and emergency arrangements.
• Use cleaning equipment and materials safely and in accordance with training provided.
• Support the maintenance of a safe and welcoming environment for all users.
• Participate in any required training and toolbox talks.

Person Specification

Essential

• Good communication and customer service skills.
• Ability to work as part of a team and independently.
• Reliable, flexible, and professional approach to work.
• Awareness of health and safety responsibilities.
• Ability to undertake cleaning and manual handling activities.

Desirable

• Previous experience in a leisure, school, cleaning, or customer service environment.
• Knowledge of swimming pool operations.
• Basic understanding of visitor management procedures.

Main Duties Summary

The TPI Leisure Assistant will undertake reception and visitor management duties, signing visitors in and out of the building, maintaining high cleaning standards through routine cleaning and litter-picking activities, and supporting the operation of the swimming pool by managing lane ropes, pool covers, and associated poolside tasks. The post holder will contribute to providing a safe, clean, and welcoming environment for all facility users.