We are looking for an 12 month FTE  Contract Administrator to join our Mitie Team to provide administrative support in a varied and interesting role.   

This is a client facing role and day to day duties will include but are not limited to:

Job Description:

• Producing daily, weekly & monthly reports in line with the customer requirements. 
• Proficient inbox management for client/customer escalations. 
• Arranging all OOH access for reactive and quoted activities
• Attend and manage weekly client calls for quoted and reactive works
• Escalating all reactive and quoted works with Mobile Schedulers and Supply Chain administrators for updates. 
• Managing all reactive, quoted works within SLA's.
• Managing financial queries/invoicing for the account and raising of Purchase orders.
• Supporting PPM  and remedial activities as required. 
• Managing all Store refit and refurb activates as dictated by the customer.
• CAFM Management - asset updates, loading new buildings and arranging asset collections for new and refurbed stores and any other tasks related to Maximo. 
• Any other Adhoc tasks as deemed reasonable within the job role and set out by the Account Manager.

Person Specification:

• Must have a flexible approach to working
• A knowledge of the hard services and facilities management sectors is essential.
• Ability to manage own time and prioritise workload
• Relationship building skills – in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required

• Ability to work on own initiative to a high level of accuracy and to meet deadlines

• Customer Care - Capable of delivering results and meeting customer expectations

• Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises
• Attention to Detail

Health and Safety Responsibilities:

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system. 

Information Security:

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;