Telephonist & Workplace Concierge

Contract: 12-month Fixed Term Contract (with aim to go perm if role is successful) 
Hours: Monday to Friday, 8:00am to 5:00pm
Salary: £14.10 per hour
Location: Site-based, 5 days per week

The Role

We're looking for a friendly, empathetic and confident Telephonist & Workplace Concierge to join our team in a brand-new hybrid role created for one of our key clients.

Your primary responsibility will be supporting the client switchboard, reporting into our Head of Switchboard and providing a professional, warm and efficient telephone service.

What makes this role a little different is the variety. Alongside your switchboard responsibilities, you'll also be part of a rota providing planned absence cover across our Reception and Workplace Concierge teams.

This means one day you could be managing important calls and enquiries through the switchboard, while on another you may be welcoming visitors at reception or supporting colleagues and customers within the workplace.

You'll receive full training across all aspects of the role, so although previous switchboard, reception or front-of-house experience would be a bonus, we're particularly interested in finding someone with the right personality, empathy and willingness to learn.

What You'll Be Doing

Switchboard and telephone duties

• Managing incoming calls through the client's switchboard in a professional and confident manner
• Directing callers to the appropriate person, team or department
• Handling enquiries with empathy, patience and discretion
• Delivering excellent customer service on every call
• Taking accurate messages and ensuring information is communicated effectively
• Working closely with the Head of Switchboard and wider team

Reception and Workplace Concierge cover

• Providing reception and concierge cover through a planned rota when colleagues are absent
• Welcoming visitors, employees and clients and creating a positive first impression
• Supporting visitor management and general reception activities
• Responding to workplace queries and helping colleagues within the office
• Supporting the wider workplace team to maintain a professional and welcoming environment
• Adapting between telephone-based and face-to-face customer service depending on business requirements

About You

We're looking for someone who is:

• Naturally warm, friendly and empathetic
• A confident and professional communicator
• Comfortable speaking with a wide range of people over the telephone
• Equally comfortable providing face-to-face service
• Reliable, organised and adaptable
• Calm under pressure and able to deal sensitively with different types of enquiries
• Happy working as part of several connected teams
• Excited by the opportunity to learn something new

Previous switchboard or telephonist experience would be advantageous, and experience within reception, concierge, hospitality or another customer-facing environment would be a real bonus.

However, full training will be provided across all areas of the role, so we're just as interested in your attitude, communication skills and ability to provide a brilliant customer experience.

Why Join Us?

This is a genuinely unique opportunity to join a newly created role that brings together switchboard, reception and workplace experience.

You'll develop experience across several areas of workplace services rather than being limited to a single function, with full training and support provided.

If you're someone who loves helping people, communicates brilliantly and enjoys variety, we'd love to hear from you.