Join Mitie – the future of high performing places.

ROLE: Facilities Management Supervisor – TfL Contract
HOURS: 08:00 - 17:00 (Full-time)
LOCATION: London (TFL Contract)
REPORTING TO: Facilities Manager

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

Our Values and Behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know‑how, which is why our Job Descriptions are written with these in mind.

Excel · Challenge · Inspire

• Strive for excellence in service delivery
• Continuously seek improvement and innovation
• Be passionate and engaged in your work

Job Objectives and Responsibilities

• Responsible for supervising the delivery of all FM hard services across the TFL London Estate, ensuring compliance with Mitie Engineering Services Policies and Procedures.
• Lead and coordinate the engineering and support teams to deliver planned and reactive maintenance, statutory compliance, and customer service excellence.
• Act as the primary point of contact for client representatives, contractors, and internal teams, ensuring all service delivery meets client (TFL) and Mitie expectations.
• Ensure all works are completed efficiently, safely, and in line with contract SLAs and KPIs.
• Support the Facilities Manager in operational planning, resource allocation, and performance reporting.

Main Duties

• Supervise and motivate the FM team, ensuring high standards of performance and customer service.
• Oversee planned preventative maintenance (PPM), reactive works, and statutory compliance activities.
• Monitor work order progress and ensure accurate CAFM system updates.
• Review and approve reports on works carried out, compliance documentation, and incident logs.
• Ensure all team members adhere to health and safety policies and procedures.
• Conduct regular site inspections, audits, and toolbox talks.
• Identify and escalate operational issues, risks, or non‑compliance to the Facilities Manager.
• Support training and development of team members, promoting a culture of continuous improvement.
• Maintain effective communication with client representatives, responding promptly to queries and feedback.
• Drive operational excellence and innovation in FM service delivery.

Person Specification

• City & Guilds, ONC, HNC or equivalent in a relevant engineering or FM discipline.
• Recognised apprenticeship or supervisory experience in facilities management.
• Relevant training certificates for the work area (e.g., IOSH, NEBOSH, CAFM systems).
• Minimum two years' supervisory experience in a similar FM role.
• Strong understanding of building services, statutory compliance, and FM operations.
• Excellent leadership, communication, and organisational skills.
• Experience with CAFM systems and performance reporting.
• Full in‑depth security checks required for successful candidates.

Working Within Mitie Values and Behaviours

People: Mitie is a people business. Our people make the difference.
Trustworthy: We do what we say we will.
Helpful: We go out of our way to make a difference.
Inspiring: We help others to be the best they can be.
Passion: We give it everything we've got.
Fresh Thinking: We bring new ideas and embrace innovation.

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Ensure all team members use work equipment and PPE properly and in accordance with training received.
• Report any deficiencies in systems of work or equipment that may risk service delivery, health and safety, or the environment.
• Report any issues or training needs to your line manager and/or via the divisional incident reporting system.