Job Overview

• Implement a positive and proactive health, safety and wellbeing culture within the team.
• To be commercially and operationally responsible for the successful delivery of the Technical Services elements of the Irvine GSK contract.
• To provide the client GSK Irvine with professional, comprehensive, engineering excellence across the contract portfolio, with regards to reactive & planned maintenance.
• To build a strong working relationship with both internal and external customers including sub-contractors to ensure that all services are delivered in a professional, timely and cost effective manner.
• To successfully manage and lead the site team to ensure that a proficient service delivery is maintained at all times.
• To fully understand GSK's expectations and be fully conversant with contract & specification documents, associated KPI's and ensure that services are organised to meet those expectations.

Main Duties

• To undertake the role of Tech Services Manager operating as the main point of contact for the customer, developing working relationships and to understand their business needs and         requirements.
• Manage and co-ordinate MITIE's activities within the contract whilst ensuring the site team and all sub-contractors are managed and service levels are met in line with the contractual CI's, KPI's and PI's
• To manage and support the Site Lead with the day to day running of the operational team, deputising in his absence.
• To manage the operational delivery team  including the people management of the calibration team staff.
• Support the organisation & management of Mitie related goods, materials and consumables stock and support the ordering process.
• To analyse delivery performance and develop on-going contribution to the contract, controlling and minimising operational, financial and commercial risk.
• To work closely with the GSK customer on all aspects of service delivery for both maintenance & calibrations teams.
• To drive the development of a professional and effective operational team, ensuring objectives are set, monitored and achieved and that all employees are appraised and have a personal development plan
• In collaboration with the Site Lead develop a succession plan for all key roles within your team.
• To build positive and productive working relationships with GSK, delivering excellent customer service and seeking ways to continuously improve and surpass expectations
• Ensure that all contractual CI's, KPI's & PI's are continually met for the contract and that working towards achieving success is embedded across the teams
• To provide management information/reporting as required
• To monitor and control supplier, sub-contractor and labour costs to ensure transparency & accuracy is achieved
• To stay abreast of opportunities for developing energy saving initiatives to support the customers' carbon reduction initiative.
• Lead by example with regards to health and safety, compliance with statutory and contractual legislative requirements
• To understand and complete all work related documentation accurately and on time
• To understand and comply with Mitie & GSK policies and procedures
• To carry out work in a safe and diligent manner
• To comply with all Mitie & GSK QHSE policies and procedures
• To attend and fully participate in training and appraisal activities as required
• Ensure HSE/Team briefings and Tool Box Talks are delivered to direct reports as required.
• Understand and implement the site escalation and Business Continuity procedures appropriately.
• Participate in site audits as per communicated schedule.

Client / Customer / Line Manager:

• Manage and deliver all works as directed by the client and line Management.
• Ensure that business critical asset down time is minimal.
• Communicate with the line Manager / client in a timely manner as required
• Respond in a timely manner to verbal and written requests.
• Adopt a proactive approach to all aspects of service delivery.
• Support, develop and communicate best working practice.
• Where applicable, provide accurate reports in a timely manner

Compliance:

• Ensure legislative compliance for assets within scope are continually achieved
• Report accidents into LifeLine and promote within the site teams
• Report near misses into LifeLine and promote within site team
• Oversee the management of all contract compliance reports ensuring these are submitted on time and as required
• Arrange/attend/chair & actively participate in internal and external meetings as required

Health, Safety, Quality and Environment (HSQE)

• Prepare and communicate RAMS for work within scope.
• Ensure QHSE standards are maintained and promote best practice and site specific core values.
• Ensure legislation and company operating procedures are adhered to
• Report any unsafe activities / risks promptly to the Client / Line Manager.
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or  via your divisional incident reporting system;

 What we are looking for

• Holds relevant professional, technical or management qualifications, and/or has relevant experience
• Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.
• Able to represent MITIE professionally at both internal and external meetings
• Able to undertake budget setting and demonstrate appropriate financial management
• Able to lead, motivate and manage a team effectively
• Seeks out and takes opportunities to learn new skills as part of personal professional development
• Leads by example in all role activities
• Exceptional customer service and communication skills
• Good written, numeric and verbal skills
• Organised and methodical with the ability to multi-task.
• Approachable team player, able to work on own initiative and with colleagues and clients alike.
• High levels of self-motivation, technical inquisitiveness, enthusiasm and commitment
• Be pro-active and capable of anticipating potential faults.
• Works well under pressure.
• Previous relevant experience in a similar role or industry
• Experience in a similar field in being a member of an engineering team is desirable.
• Experience in (CMMS Computerised Maintenance Management Systems) such as MERPS & SAP is essential.
• Strong general IT skills essential (Microsoft word, excel, PowerPoint, Outlook etc)
• Strong knowledge of Health & Safety supported by IOSH / NEBOSH qualification or willing to undertake
• Trade skills and qualifications or industry experience.
• Have a solid background in commercial building maintenance.
• People Management training or willing to undertake.
• Exceptional customer service and communication skills
• Good written, numeric and verbal skills
• Organised and methodical with the ability to multi-task.
• Approachable team player, able to work on own initiative and with colleagues and clients alike.
• High levels of self-motivation, technical inquisitiveness, enthusiasm and commitment
• Be pro-active and capable of anticipating potential faults.
• Works well under pressure.
• Previous relevant experience in a similar role or industry
• Experience in a similar field in being a member of an engineering team is desirable.
• Experience in (CMMS Computerised Maintenance Management Systems) such as MERPS & SAP is essential.
• Strong general IT skills essential (Microsoft word, excel, PowerPoint, Outlook etc).