Job Objectives

The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring the reliable execution of PPM, Remedial, Reactive, Quoted Works and Projects. The Manager will lead a team of engineers and technicians, coordinate with scheduling and planning teams, and ensure compliance with client requirements and regulatory standards.

Job Responsibilities

• Operational Management: Oversee day-to-day technical operations at the site, including the installation, maintenance, and testing of CNI Infrastructure.
• Team Leadership: Manage, mentor, and train a team of engineers and technicians, ensuring high performance, adherence to safety protocols, and compliance with site-specific regulations. Ensuring CNI engineers are trained and competent and manage the Training Matrix to identify additional training needs. 
• Project Coordination: Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations.
• Service Delivery: Monitor and maintain service reliability, addressing any failures promptly and collaborating with the scheduling team to minimise disruptions, such as those requiring visit re-planning.
• Client Engagement: Act as the primary point of contact for on-site client interactions, providing updates on project progress, resolving issues, and escalating complex matters to senior leadership
• Compliance and Safety: Ensure all on-site activities comply with required regulations and customers policies and procedures to maintain a safe, organised work environment.
• Technical Expertise: Perform hands-on troubleshooting, diagnostics, and maintenance of CNI Infrastructure.
• Resource Management: Manage site-specific budgets, equipment, and resources to optimise operational efficiency.
• Assurance: Oversee statutory inspections and compliance.
• Risk Management: Oversee critical incidents, Escalations and communications and issues Incident Reports following critical incidents which impacted on business continuity.
• Supply Chain: Monitor the System updates reflecting on the relevant Customer Premises status, efficiency and contractual compliance and KPI's and implements corrective procedures when at risk of failures.  Interface with and manage both the Supplier's own Contractors and the Customer's third-party contractors.  Conduct audits to confirm service levels and performance aligns with contractual requirements.
• Operations: Manage customers reference libraries, containing drawings, schematics, schedules of devices and plans; Ensure Winter Preparation and Summer Preparation is conducted in accordance with compliance and contractual requirements; Manage the Customer Change Control system and oversee Change Implementation to ensure service delivery is efficient
• Reporting: Provide regular reports on service delivery performance, project status, and team productivity to senior management and clients. Attend meetings with the Customer and provide technical support; manage action plans and innovation initiatives.

Qualifications

• Experience working within Critical National Infrastructure environments, particularly in technical assurance roles.
• Strong knowledge of relevant engineering standards, statutory compliance, and safety regulations.
• Proven ability to support the delivery of complex technical projects within time, quality, and budget constraints.
• Exceptional leadership and communication skills, with experience engaging stakeholders at all levels. Data Centre or Uptime institute knowledge/experience
• Expertise in technical assurance and risk management within critical infrastructure settings. 
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work under pressure and manage competing priorities.
• Commitment to continuous professional development and staying abreast of industry advancements